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Perfect Pet Insurance: Pet Insurance reviews

View other Perfect Pet Insurance products
4.74
Based on 1,612 reviews, last reviewed 10th Sep 2025
16300% increase in 5 star reviews
in the past 90 days
350% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
4%

Latest highest rating:

4

Easy enough to navigate online. Easy enough to navigate online. New to the company so too soon to tell. Reviewed on: 10th September 2025
Rebecca S's avatar
Rebecca S

Latest lowest rating:

1

Ripping off your customers My first year’s renewal was emailed. After reviewing the documents, despite not making any claims my premium had increased by over £70. Not being give... Read more Reviewed on: 5th September 2025
Maria's avatar
Maria
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About this product

Perfect Pet offer pet insurance for dogs and cats.

Perfect Pet insurance for dogs and cats can start from just four weeks old, with no upper age limit for pets in their senior years. 97% of claims are paid in just five working days and if the vet accepts, payments can be made direct to them.

Perfect Pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Perfect Pet before, you can also leave a review and share your experience.

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Perfect Pet Insurance Pet Insurance reviews (1612)

Very poor kept losing documents and then didn't have...

1
Very poor kept losing documents and then didn't have a clue what we were claiming for then end up with ninety pounds for the death our beloved dog Very disappointed i wouldn't recommend to anyone who has a dog Reviewed on: 5th August 2025
Stephen prosser 's avatar
Stephen prosser

New quote

5
When new quote came through it had increased even though no claim for years. I went on compare website and it was cheaper. Perfect pet matched cheaper price. Reviewed on: 5th August 2025
Sheila's avatar
Sheila

Customer service advisors were dedicated and diligent

5
Customer service advisors were dedicated and diligent in supporting a claim we were putting through but the vets were not cooperating with their invoicing. They spent a lot of time assisting and talking to the vets directly. Reviewed on: 5th August 2025
Angie O's avatar
Angie O

Customer Service as it should be!

5
Excellent customer service, very helpful, went above and beyond to explain the policy in question in full and my options. Also price matched a cheaper quote I found online, meaning I could just renew my policy. There are online perks such discounts for policy holidays and the actual cover is one of the best I have found for my Poppy. The only criticism I have is that it can sometimes take a while to get through on the telephone. Other than that, highly recommend! Reviewed on: 5th August 2025
Angela F's avatar
Angela F

Excellent customer service,

5
Excellent customer service, Lewis couldn’t do enough to help me Reviewed on: 5th August 2025
Karen 's avatar
Karen

Cancel while you can

1
Renewal came in too high and I wanted to cancel. Can't do it over email you have to call. Which they then don't answer. Reviewed on: 5th August 2025
Beverley G's avatar
Beverley G

Service was amazing and the advisor was super effici...

5
Service was amazing and the advisor was super efficient Reviewed on: 5th August 2025
Zoe B's avatar
Zoe B

Great customer service and price matching

5
Great customer service and price matching Reviewed on: 5th August 2025
Lauren P's avatar
Lauren P

Great customer service George is a star they actuall...

5
Great customer service George is a star they actually want to keep their customers Reviewed on: 5th August 2025
James H's avatar
James H

Always competitive pricing and good customer service

5
Always competitive pricing and good customer service Reviewed on: 5th August 2025
Maria Nicola's avatar
Maria Nicola

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