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Perfect Pet Insurance: Pet Insurance reviews

View other Perfect Pet Insurance products
4.71
Based on 1,748 reviews, last reviewed 27th Jan 2026
99% decrease in 5 star reviews
in the past 90 days
85% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
4%

Latest highest rating:

5

Spoke to a polite, native speaker. Spoke to a polite, native speaker. Service was a little slow but that wasnt a problem. Resolution made with common sense, that was a plus. Reviewed on: 15th January 2026
Jim's avatar
Jim

Latest lowest rating:

1

Disgraceful company, will do anything to not pay out... Disgraceful company, will do anything to not pay out for a genuine claim. Our dog had surgery in 2022 but it was noted his ears needed cleaning. Becau... Read more Reviewed on: 27th January 2026
Philip's avatar
Philip
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About this product

Perfect Pet offer pet insurance for dogs and cats.

Perfect Pet insurance for dogs and cats can start from just four weeks old, with no upper age limit for pets in their senior years. 97% of claims are paid in just five working days and if the vet accepts, payments can be made direct to them.

Perfect Pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Perfect Pet before, you can also leave a review and share your experience.

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Perfect Pet Insurance Pet Insurance reviews (1748)

Excellent policy and service.

5
Excellent policy and service. I called to discuss my renewal the adviser was able to price match after explaining the benefits of renewing rather than moving to another provider. Reviewed on: 8th September 2025
Samantha B's avatar
Samantha B

Great deal, good customer service

5
Great deal, good customer service Reviewed on: 7th September 2025
Laura T's avatar
Laura T

Great experience. 10/10

5
Great experience. Would highly recommend to anyone. Reviewed on: 7th September 2025
sasia lee's avatar
sasia lee

Just great all round, really pleased to be their cus...

5
Just great all round, really pleased to be their customer Reviewed on: 7th September 2025
Edel Q's avatar
Edel Q

Easy joining, no stupid questions, straight forward

5
Easy joining, no stupid questions, straight forward Reviewed on: 6th September 2025
Leah H's avatar
Leah H

Great,friendly service!

5
I had a wonderful advisor who was very helpful and friendly. I would highly recommend this company for pet insurance:) Reviewed on: 5th September 2025
Andrea S's avatar
Andrea S

Great service , very helpful, nice call handler

5
Great service , very helpful, nice call handler Reviewed on: 5th September 2025
Jen M's avatar
Jen M

Very friendly and easily sorted my problem!

5
When I needed to change my details they were friendly, quick and efficient. Reviewed on: 5th September 2025
Dm's avatar
Dm

Ripping off your customers

1
My first year’s renewal was emailed. After reviewing the documents, despite not making any claims my premium had increased by over £70. Not being given any alternative way, I had to called to cancel. Although the agent was pleasant, I couldn’t understand what she was saying. She was however obviously reading from a script- assuming it was reasons I should stay, which of course i didn’t. I then went on a comparison site where you again were the cheapest, offering premium lower than my first year! You simply tried to rip me off at renewal. Reviewed on: 5th September 2025
Maria's avatar
Maria

A great company

5
A great company, fair prices and easy to use Reviewed on: 5th September 2025
Steven 's avatar
Steven

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