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Perfect Pet Insurance: Pet insurance reviews

View other Perfect Pet Insurance products
4.55
Based on 1,750 reviews, last reviewed 10th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
4%

Latest highest rating:

5

Spoke to a polite, native speaker. Spoke to a polite, native speaker. Service was a little slow but that wasnt a problem. Resolution made with common sense, that was a plus. Reviewed on: 15th January 2026
Jim's avatar
Jim

Latest lowest rating:

1

I had never claimed from prefect pets until my dogs... I had never claimed from perfect pets until my dogs finally visit where she had a blood test and subsequently as this showed she had kidney failure ha... Read more Reviewed on: 10th June 2026
Jane Mead's avatar
Jane Mead
Read all reviews Write a review

About this product

Perfect Pet offer pet insurance for dogs and cats.

Perfect Pet insurance for dogs and cats can start from just four weeks old, with no upper age limit for pets in their senior years. 97% of claims are paid in just five working days and if the vet accepts, payments can be made direct to them.

Perfect Pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Perfect Pet before, you can also leave a review and share your experience.

Review Perfect Pet Insurance: Pet insurance now

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Perfect Pet Insurance Pet insurance reviews (1750)

Customer service advisors were dedicated and diligent

5
Customer service advisors were dedicated and diligent in supporting a claim we were putting through but the vets were not cooperating with their invoicing. They spent a lot of time assisting and talking to the vets directly. Reviewed on: 5th August 2025
Angie O's avatar
Angie O

Customer Service as it should be!

5
Excellent customer service, very helpful, went above and beyond to explain the policy in question in full and my options. Also price matched a cheaper quote I found online, meaning I could just renew my policy. There are online perks such discounts for policy holidays and the actual cover is one of the best I have found for my Poppy. The only criticism I have is that it can sometimes take a while to get through on the telephone. Other than that, highly recommend! Reviewed on: 5th August 2025
Angela F's avatar
Angela F

Excellent customer service,

5
Excellent customer service, Lewis couldn’t do enough to help me Reviewed on: 5th August 2025
Karen 's avatar
Karen

Cancel while you can

1
Renewal came in too high and I wanted to cancel. Can't do it over email you have to call. Which they then don't answer. Reviewed on: 5th August 2025
Beverley G's avatar
Beverley G

Service was amazing and the advisor was super effici...

5
Service was amazing and the advisor was super efficient Reviewed on: 5th August 2025
Zoe B's avatar
Zoe B

Great customer service and price matching

5
Great customer service and price matching Reviewed on: 5th August 2025
Lauren P's avatar
Lauren P

Great customer service George is a star they actuall...

5
Great customer service George is a star they actually want to keep their customers Reviewed on: 5th August 2025
James H's avatar
James H

Always competitive pricing and good customer service

5
Always competitive pricing and good customer service Reviewed on: 5th August 2025
Maria Nicola's avatar
Maria Nicola

Simple and easy application process

5
Simple and easy application and instant sign up Reviewed on: 1st August 2025
Anthony B's avatar
Anthony B

Claim not questioned and paid quickly once received.

5
Claim not questioned and paid quickly once received. Queries dealt with quickly too. Reviewed on: 1st August 2025
Adam B's avatar
Adam B

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