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Perfect Pet Insurance: Pet insurance reviews

View other Perfect Pet Insurance products
4.55
Based on 1,750 reviews, last reviewed 10th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
4%

Latest highest rating:

5

Spoke to a polite, native speaker. Spoke to a polite, native speaker. Service was a little slow but that wasnt a problem. Resolution made with common sense, that was a plus. Reviewed on: 15th January 2026
Jim's avatar
Jim

Latest lowest rating:

1

I had never claimed from prefect pets until my dogs... I had never claimed from perfect pets until my dogs finally visit where she had a blood test and subsequently as this showed she had kidney failure ha... Read more Reviewed on: 10th June 2026
Jane Mead's avatar
Jane Mead
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About this product

Perfect Pet offer pet insurance for dogs and cats.

Perfect Pet insurance for dogs and cats can start from just four weeks old, with no upper age limit for pets in their senior years. 97% of claims are paid in just five working days and if the vet accepts, payments can be made direct to them.

Perfect Pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Perfect Pet before, you can also leave a review and share your experience.

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Perfect Pet Insurance Pet insurance reviews (1750)

Excellent Customer Service

5
My dog has been covered by Perfect Pet Insurance for a couple of years now and I have always had an excellent experience whenever I have needed to contact them. The expertise within the customer service department has shone through, especially when I have needed to claim for treatment. Highly recommend. Reviewed on: 8th July 2024
Al M's avatar
Al M

Really great customer service

5
Really great customer service - easy to use claim process - really empathetic phone agents Reviewed on: 8th July 2024
Tom Cole's avatar
Tom Cole

Amazing Service and paid claim within 4 days for dog...

5
Amazing Service and paid claim within 4 days for dog Saint Bernado. Team were really compassionate and put me at ease Reviewed on: 8th July 2024
NMorgan's avatar
NMorgan

The staff here are so knowledgeable and polite

5
The staff here are so knowledgeable and polite, and it's so refreshing talking to people who seem to genuinely care about your pet! I always recommend Perfect Pet to my friends and family when they're looking for pet insurance Reviewed on: 8th July 2024
Trina's avatar
Trina

I have only just joined PP insurance - I hope that t...

5
I have only just joined PP insurance - I hope that they are as great as the reviews should Elmo ever need to visit the vets Reviewed on: 8th July 2024
Susan 's avatar
Susan

They are always so kind whenever I need to contact t...

5
They are always so kind whenever I need to contact them about claiming. My dog regularly eats things and therefore we are at the vets alot and the costs add up but they're always supportive and a friendly voice at the end of the phone Reviewed on: 8th July 2024
Chloe's avatar
Chloe

I've been a member of the insurance for many years

5
I've been a member of the insurance for many years and I have always been provided with excellent customer service, 1 had to make a claim this year and the insurance paid directly to my vets making it hassle free for me Reviewed on: 8th July 2024
Fab's avatar
Fab

I would give ZERO stars if possible.

1
I would give ZERO stars if possible. My 10 month old pet dog required spinal surgery after an unknown accident. I was covered for a max of £1000, but went ahead with surgery costing over £7500 as the other option was to put her to sleep. Not an option, she is our family pet and my autistic childs birthday gift. 'Perfect Pet' declined the claim, made on my behalf by the veterinary surgeons office, with the following statements copied from the letter declining the claim: 1. We have now assessed your claim and have concluded that proper care and attention to prevent accident, injury or illness was not maintained. 2. Able to escape and was involved in suspected road traffic accident. 3. Possible cause as jumping out of 6ft fence. Despite sending 20+ images and video clip of my garden fence being 6ft+, completely intact all around, purpose built within 12 months and without possibility to climb, jump, or escape by any means possible, Perfect Pet continued to decline the claim. Despite asking for reassessment following the evidence given above, Perfect Pet responded with the following statement copied directly from the reassessment letter: 'Upon reviewing the information that has been received, we have not been provided any further clarification which would alter our understanding of the current situation.' Perfect Pet are of the opinion that I allowed my 10 month old full pedigree rottweiler pup to escape, and that she did so over a 6ft+ fence and had a subsequent RTA on the opposite side, which happens to be a private single track lane popular with dog walkers. The following 2 statements are also copied from the letter declining my claim, which may be read as accusatory, and as Perfect Pet using any reason to avoid paying a genuine, legitimate claim: - You must comply with all laws that relate specifically to Your pet - such as - Section 27 of the Road Traffic Act 1988, which states that a dog that is on a designated road must be on a collar and lead and under control. - You must ensure that Your dog is under control at all times, and due care should be maintained to prevent Your dog from escaping and causing Accidental Injury to Your dog or any other persons or animals. Beware of who you choose to provide your pet insurance, especially when the online quote and joining procedure makes them look like a suitable insurance provider!! It is my intention to make as many people aware, on as many platforms as possible, of the experience that I have had with 'Perfect Pet'. For info, it is almost certain that my dog was a victim of attempted dognapping, but was left lying in the lane when she was injured being hauled over the fence! She has made a wonderful recovery now. *Additionally…this review was replied to within a few hours of submitting, and my Letter of Complaint was replied to within 2 hours. HOWEVER, from 1st contact on January 25th, not a single email or call was responded to, in some cases up to a month later when I made the contact myself every time. Even the promised call back from Head of Claims and from Ian, Customer Services Senior within 24hrs DID NOT HAPPEN….but the reply here did!!! Reviewed on: 9th June 2024
Kev's avatar
Kev

Avoid this company at all costs!

1
Put a claim in over 2 months ago. Keep getting fobbed off, saying you haven’t received medical history when vets have clearly sent it. Patronising staff. Avoid at all cost! Reviewed on: 8th June 2024
Bella's avatar
Bella

These people will SCAM YOU OUT OF MONEY - AVOID!

1
These people are FRAUDSTERS / SCAMMERS / it simply could NOT be an INSURANCE COMPANY - AVOID AT ALL COSTS! Protect you money and your pets! Do NOT take out a policy with this company. They have stolen my money in exchange for a policy which is worthless, and their behaviour and conduct has been despicable. I have reported them to the Financial Services Ombudsman in the hope that they can help me recoup the money that Perfect Pet is fraudulently withholding from me. After forensically examining, manipulating and twisting my dogs medical notes (which were provided by my vet in good faith) they came to the mind blowing conclusion that gastroenteritis is a "pre-existing medical condition"?! Rather than acknowledging that it's a highly contagious virus, which is common in dogs. Absolutely gobsmacked at this blatant attempt to avoid paying out. This is the first time I've claimed so I can only assume that this is how they pick apart and manipulate ALL of their claims. It's fraud and it's completely abhorrent behaviour. I will continue to post reviews warning people to stay away from them until they do the right thing and pay. FOR NOW, ALL I CAN ADVISE IS THAT YOU AVOID AT ALL COSTS! DO NOT LET THEM STEAL YOUR MONEY IN EXCHANGE FOR A POLICY WHICH IS WORTHLESS. Reviewed on: 23rd May 2024
Steven J's avatar
Steven J

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