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Performance Direct: Insurance Broker reviews

Name: Insurance Broker
Rating: 1.54 (57 reviews)

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1.57

Based on 57 reviews, last reviewed 15th May 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

11%

2 star

83%

Latest highest rating:

5

Easy to deal with and good value for money Easy to deal with and good value for money Reviewed on: 24th August 2024

Latest lowest rating:

1

Had the misfortune to deal with this company Thank you for sharing your review with us, your feedback is appreciated. We are sorry to hear of your negative experience with us and would like to se... Read more Reviewed on: 15th May 2025

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About this product

Read our reviews of Performance Direct broker services from customers just like you. If you're thinking of using & Performance Direct as a broker, our reviews will let you know more about their services. Already used Performance Direct in the past? Share your own review and help out others.

Performance Direct Insurance Broker reviews (57)

Review of the Performance Direct, Insurance Broker:

This is not a good insurance company.

This is not a good insurance company. They are under investigation by the Financial Institutions. I insured my car with them in september but a month later I was informed my insurance was cancelled because I was listed as a director of a company. They provided information that is obsolate and asked for a proof of my current employement. My employer and I have provided them with the details but up till now no response. There are few warnings online about their dishonest tricks. https ://forums.moneysavingexpert.com/ showthread.php?t=4822851 Reviewed on: 18th November 2019

SCAMMERS

I took out a policy. Two weeks later (after the 14 day cool off), they sent me an email telling me that my policy is being cancelled. I contacted them and they told me they'd noticed that I'd obtained quotes in the past stating a different career. I told them what I had entered was correct, but they asked for a contract of employment. This is a data protection breach!!! I'm now faced with a £55 cancellation fee as per all the other customers who have given such reviews Reviewed on: 4th August 2022

Cancellation Fee rip off

Sold my car two months after taking out Policy and they tried to say I owed them money. Total rip off. Reviewed on: 29th April 2022

Been ok with me

I've been with them a few years and found them very helpful. Happy with the price and service Reviewed on: 23rd November 2021

Being charged 67pct for 1 month on car insurance policy

I just sold my car after 1 month into the yearly insurance policy and was charged 190 pounds for the pleasure. This was after paying 280 pounds a month ago. Needless to say I will NEVER use this company again and please all be warned. Reviewed on: 10th November 2021

Avoid Avoid Avoid

I chose this broker because it came up the cheapest on a comparison site for a van insurance to commence in 3 days time. After I paid for the quote (in the evening) a notice flagged up that they need to speak to me before they send the policy out to make sure its correct. An agent rang me promptly at 9am and started to try to upsell. I decided that I don't want to do business with this broker and ask for a refund. He is now trying to charge £55 cancellation fee for a policy that hasn't commenced and he cunningly put the cancellation date forward to one day after the commencement that never happened! I checked with other brokers, none charge cancellation for a policy that hasn't commenced! Save yourself the hassle - don't deal with them. PS: Check the other review sites - same complaints! Reviewed on: 9th November 2021

Incredibly bad

All ok until I had an accident, called to advise, put straight through to FixAuto. Gave me the number of a garage who would fix my motorhome. They came and collected my vehicle (I thought it would go on carrier) they drove it to a garage 50 miles away on the 3rd September. To cut it short, my motorhome needed a new bumper, six weeks later and me making many phonecalls (12 hrs on the phone to performance direct, FixAuto and the garage) nothing had been done to my vehicle, lots of excuses, finally phoned AXA the insurer, they got me Motorhome returned, I have found a garage to fix it, sent photos and they will fetch it when the parts arrive (7 days). It will be done straight away and then returned. Wish I had seen the reviews for performance direct I would never have used them, but be sure I will never use them again. Reviewed on: 15th October 2021

Not worth one star

Absolute shysters - only seem to exist in order to fleece their customers with huge penalties. Like £55 to change 20 years NCB (which is impossible to prove because we are compelled to switch supplier every year) to 9 years NCB which my last insurer, in common with the vast majority of the industry guaranteed. AVOID LIKE THE PLAGUE and find a reputable source. Which these charlatans are not! Reviewed on: 8th October 2021

Thieves

AVOID AT ALL COSTS, they are a number crunching scam company who make money off the £55 fee if you cancel after paying in full Reviewed on: 27th September 2021

STAY AWAY

This company cons you into a very attractive quote but please BE AWARE they are not genuine Reviewed on: 20th August 2021

Don't trust these people!

Having discussed the conditions of my no claim bonus with their representative, I would add here that I have totalled up well in excess of 25 years NCB. The conversation then became somewhat "heated" because my having two vehicles insured with different companies, neither being Performance Direct, they would not allow any NCB on my second vehicle for which I was going to take out insurance with them. Accordingly, I politely told their representative not to bother any further and I would cancel the planned policy where the initial documentation had been completed via Compare the Market.com (I would note here that I had only been talking to salesman for about 10 minutes) the result of this altercation was that he then told me that anyway, it would still cost me 55 quid to cancel the policy! Note here that I had literally only been talking to him for 10 minutes before my patience expired! Subsequently, I contacted my bank to stop and cancel the payment only to be told by my bank that Performance Direct had already debited my account in the preceding 20 minutes or so and thus, the payment could not be stopped. Furthermore and following a 10 minute very annoying conversation with their salesman I am now 55 quid worse off! 14 Days cooling off period without charge, forget it! DO NOT TRUST THESE PEOPLE IF THEY CAN SCREW YOU THEY WILL AND GOD KNOWS WHAT THE SITUATION WOULD BE IF YOU EVER WANTED TO MAKE A CLAIM!!!! There is only one star to the review as it is not possible to give them no stars at all. Reviewed on: 20th July 2021

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