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Performance Direct: Insurance Broker reviews

Name: Insurance Broker
Rating: 1.53 (59 reviews)

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1.47

Based on 59 reviews, last reviewed 7th Nov 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

10%

2 star

85%

Latest highest rating:

5

Easy to deal with and good value for money Easy to deal with and good value for money Reviewed on: 24th August 2024

Latest lowest rating:

1

A dreadful experience with the customer service supe... A dreadful experience with the customer service supervisor B. Reviewed on: 7th November 2025

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About this product

Read our reviews of Performance Direct broker services from customers just like you. If you're thinking of using & Performance Direct as a broker, our reviews will let you know more about their services. Already used Performance Direct in the past? Share your own review and help out others.

Performance Direct Insurance Broker reviews (59)

Review of the Performance Direct, Insurance Broker:

WHATEVER YOU DO, DON'T SIGN UP ONLINE TILL YOU'VE READ THIS

On a comparison web site, Performance Direct came up with the cheapest quote but not by much. Never having heard of them I naturally checked on a company review web site and immediately clicked on the poor reviews. They all indicated that after they had committed online, they then got contacted by phone about various discrepancies on their proposal form. Once the price started to rocket up, naturally, the potential customer wanted to bail out, but was stung with a massive cancellation fee. Either pay the excess or the cancellation fee.... win win situation for them. So rather than book it online, I rang the telephone number indicated on the comparison web site, and sure enough that's when things got interesting. I was told I had an accident in 2017 which I had'nt mentioned. No I hadn't. Yes you have they said, mentioning a cars make. No I said, that definitely wasn't me, I have never owned that particular car. Well, he said, it's on our database and hey its only another £6. So far so bad......... Then, when do you purchase the vehicle? (me) 2019 as I put on the form. (Them) No you haven't you've put 2015. (Me) I couldn't possibly have put 2015 as the computer knew my car details already and that it was brand new in 2019 and so it is physically impossible to change that date down to 2015. No he said , you've put the wrong purchase date on which means I have to charge you more for a newer car. See where this is going? Keep finding things wrong with my proposal form and what started off as a great price becomes no better or even worse than many other insurance quotes. So if I had been stupid enough to book online, they presumably would have rung me with these "fictitious findings" - forced me to pay for an increased premium or if I decided to cancel, a stonking cancellation fee. Bordering on criminal? You decide.......... Reviewed on: 5th April 2021

Very helpful friendly staff

Reliable helpful company always willing to help! They are always reachable without a dreaded wait. Stag are very helpful and friendly too Reviewed on: 18th September 2020

A mind bogglingly dishonest organisation

Well, my yearly automatic renewal came this week. I saw fit to cancel it. I phoned them up and after talking to the operator for about a minute he proceeded to cancel it. After my call, I got an email from them claiming that they were lapsing my policy, thereby claiming that I had been missing payments. I have emailed them but no answer back. I do not trust them to allow me to have a clean break. They are insatiably greedy Reviewed on: 9th September 2020

Another genuine review by a Performance direct customer. AVOID OR GET STUNG.

I always say " you do not know how good a Insurance company is until you need to make a claim or request something", People often give positive reviews for a company offering the cheapest price, take that as a hint, First time and last time I used them, Customer service once you have paid is almost impossible to get in touch with, they have limited staff and if you want to change your policy, cancel your policy or are due a refund then this is the worst company out there ,and I have had multiple insurance policies for several cars and bikes over the last 44 years, so please if you have not choose them yet pay a few quid more and use someone else, these need to be closed down or hopefully go bust . Reviewed on: 21st August 2020

Why so complex

I am used to getting an online quote and paying for it should be simple. Tried today to avoid the issues of the bad reviews. So rang ahead to check a missing registration number for the vehicle. No problem added. Asked if there wa anything else to check or just pay. Told just pay. Tied top do that then got message that I needed to ring or would be rung and was not covered. Rang and guy again very helpful but got query after query. One answer actually dropped the quote £10. Great. Then another query would I mind holding. Waited and eventually line went dead. No call back in 2 hours so returned to insure with current insurer. no issues done in 5. I felt there was going to be a catch coming back although the quote did look attractive at the start. Whys so complex and the charge of £55 for any error or correction is quite unreasonable. What happened to the 14 days cooling off period. How do they get round this these days. Crazy. Reviewed on: 19th June 2020

Untrustworthy company - AVOID

Bought a policy via Moneysupermarket. Beware you can't complete the purchase online they have to phone you back "to confirm details" and then fleece you. The premium went up but they couldn't email me with a confirmation! The cooling off period doesn't apply so although I cancelled within 24 hours they have still relieved me of £55.00. Now covered with Churchill, service as expected. Avoid this crowd. Reviewed on: 30th April 2020

avoid them. greedy and horrible service.

greedy and horrible service. they just want your money and nothing in return Reviewed on: 6th April 2020

Bunch of profiteers, AVOID

Cancelled my insurance after selling my car. The broker refunded £101 and Performance Direct promptly took £55 as a cancellation fee, presumably charging for the 5 min call. Bunch of profiteers, AVOID. Reviewed on: 30th March 2020

scam

charged £55 for a policy that hadn't even started due to wrong information passed to them Reviewed on: 14th March 2020

£55 fee for a 20-second phone call

£55 cancellation fees for a 20 second phone call should not be a thing. Yet with Performance Direct, they are! Edit: reference GD77XAS0000693 Please find below a statement of your account: Insurance Return Premium £ -82.93 Cancellation Fee £ 55.00 Outstanding Balance £ 0.00 Balance Due £ -27.93 AND performancedirect.co.uk tried to censor my review on another review site. Appalling, unethical behaviour. The worst insurance company ever? Reviewed on: 13th March 2020

Stay Clear Excessive charges

Unauthorised payment taken without my permission. Totally uninterested when i complained. i paid for insurance which i didn't want or even need. Make sure you don't agree to auto renew!!!! Reviewed on: 4th February 2020

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