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Pockit Reviews

Ratings based on 430 reviews Last review 2 days ago
3.43 / 5Good overall rating

Pockit reviews can help you to find out what other Pockit customers have to say! Pockit provides a fair and simple substitute for a banking service, to those who need it most. Pay in by bank transfer, card or at one of 28,000 PayPoint terminals....

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Pockit reviews can help you to find out what other Pockit customers have to say! Pockit provides a fair and simple substitute for a banking service, to those who need it most. Pay in by bank transfer, card or at one of 28,000 PayPoint terminals. Withdraw from ATMs & use anywhere that takes MasterCard®. Smart Money People is the place of Pockit reviews, so if you have a customer experience to share, please leave a short review here.

5 237
4 23
3 10
2 7
1 153

Your Pockit Reviews (430)

Write a review
1st June 2020

Pockit have blocked access to my account & funds!!!

I have had a pockit account since the company started operating. I rarely use the account and only do so in rare circumstances. I however stupidly decided to open an additional card on my account for my brother who is abroad and is disabled so I could...

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I have had a pockit account since the company started operating. I rarely use the account and only do so in rare circumstances. I however stupidly decided to open an additional card on my account for my brother who is abroad and is disabled so I could help him out during this lockdown. The horrible people at pockit then decided to lock my account with over £1,300 pounds in it and the account has been locked down for almost two months now and despite calling them very few days and sending emails every few days for the last 7 weeks no one picks up the phone or replies to my emails!! Meanwhile they are using my money for their own purposes and cash flow meanwhile I and my family are suffering without access to our funds which are desperately needed at this time! It is disgusting what they are doing to customers and I have already complained to the financial ombudsman service about the company yet nothing happens! I am also concerned by the fact that your funds are not protected by the financial services compensation scheme which means that if they go bust during this crisis then all customers will loose their money! If you have any money with these guys I would suggest you move it out and if you are considering opening a pockit account I would suggest you DO NOT do so!! Awful and heartless company!!

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25th May 2020

Can't get my money

I've been having problem s with my account I've got all my money in it and I can't get hold of it is there a number some one as plz I've got two kids under the age of 5 and I've got there money as well in it and I need to go shopping plz can some one...

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I've been having problem s with my account I've got all my money in it and I can't get hold of it is there a number some one as plz I've got two kids under the age of 5 and I've got there money as well in it and I need to go shopping plz can some one help me

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19th May 2020

they will steal your money

i thought pockit was safe but it turns out there not ,after receiving some money from a bike crash I thought I would treat my and my wife to some new things by putting money onto the card o.k more than I normally would and then they freeze my account...

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i thought pockit was safe but it turns out there not ,after receiving some money from a bike crash I thought I would treat my and my wife to some new things by putting money onto the card o.k more than I normally would and then they freeze my account and take £600.and then send a email a later asking for photo id driving licence and so on ,I don't drive and don't have a passport so what am I supposed to do ...feels like they have looked for a opportunity to take money,emails are pointless and don't get me going about the phone lines ,if you don't want me to be one of your customers please send me a cheque for the money you have taken ,there are plenty other prepaid cards out there ..ive already taken some advice and will be dealing accordingly it says you can have up to £5000 a month but if you do they will stop your card and hold your money they contact you by email then ignore you ,Talking to you Carlos...for god sake people if they have done this to you open a case on Resolver.co.uk I know of a few hundred people who already have ,if we all work together we can get these people closed down ,and maybe a few in jail

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11th April 2020

LEGAL ACTION AGAINST POCKIT - ACCOUNT FROZEN

If you have been a victim of Pockit Card company freezing your account under the excuse of reviewing the account., and want your money back then please call email...

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If you have been a victim of Pockit Card company freezing your account under the excuse of reviewing the account., and want your money back then please call email rayali330@gmail@gmail.com.

We are taking legal action against Pockit and claiming damages for breach of contract.

We want everyone who is owed money or suffered inconvenience to be joined in the claim against Pockit.

Together we can beat this crooked company and put them out of business.

Please please call or email if you have been a victim and have had similar experience so we can put this crooked company out if business and have their licence revoked and claim damages.

Thanks
Ray

Write a review
29th March 2020

DISGUSTING

Money went in bank same day blocked they wanted to know were my money came from wages from work set in all my documents payslips heard nothing since they a disgrace. I broke my shoulder so went on sick was getting housing benefit from dwp even they...

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Money went in bank same day blocked they wanted to know were my money came from wages from work set in all my documents payslips heard nothing since they a disgrace. I broke my shoulder so went on sick was getting housing benefit from dwp even they rang them still nothing if u.want a bank account STAY WELL WELL WELL CLEAR OF THIS LOT . Scammers and fraudsters they have been reported to action fraud I was told to make an official complaint which they have 15 days now I'm counting the days down it's now 10 then the FINACIAL ombudsman steps in and sorts it out . So if anyone has had problems are currently having problem get in touch with the FINACIAL ombudsman he tell what to do. To make it even worse my boyfriend was away and left hes phone at home by mistake as he works away that day wen igot my account frozen and had no money I couldn't access hes house I couldn't get in I was left on the streets inthe pouring rain no money no food the police kindly took me to the SALVATION ARMY for the night not that pockit were bothered they couldnt care less fake reviews the only real reviews are the genuine people on here the rest are made up if u a victim pls contact me at ramshawstephen722@yahoo.com and Il help and guide u what to do
CLOSE THIS COMPANY DOWN

Write a review
19th March 2020

Blocked account

My account has been blocked for no appyreason I have sent 30 emails and no reply I have called to be told that I have to wait for relevant team to email me I can’t get access to my money and no heatin or food in house I have disability and heart p...

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My account has been blocked for no appyreason I have sent 30 emails and no reply I have called to be told that I have to wait for relevant team to email me I can’t get access to my money and no heatin or food in house I have disability and heart problems Pockit is divans I will be getting account elsewhere in meantime I can’t get to my money don’t use this bank

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18th January 2020

Most worth bad card system in uk

MOST WORTH POCKIT CARD AND SERVICE IN...

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MOST WORTH POCKIT CARD AND SERVICE IN UK

Hi

To be honest this pockit CARD most worth service or company in my last 40 year banking experience in uk
Very bad and most Rude Customer service 
Over the year I safe my child pocket money to spend on Christmas holidays try use it thay blocked 
When I call thay failed me in Security and during the calling thay freez app ,cant have Excess to explain 
Denied to speak and put down phone Receiver, LIKE SOME ONE Slap on your face
11/12 emails honestly no reply 
Provide I'd, proof of address and Selfie waith holding I'd 
Thay are no helpful and completely Rude 
Offer them to come they office waith my passport, driving license, proof of address THAY refused 
Thay answered just Rude
Keeps chasing 2 months so far until now
What a Surprise owen money transferred from owen my Debit card
Can't use 
Children very disappointed because thay pocket money of Christmas saving over 12 months 

Before you take this card think towie ,THAY ARE NOT REALLY ABLE 

GOING TO CANCEL MY CARD AND AS WELL ALL THOSE IN MY FAMILY I RECOMMEND 

Thanks

Write a review
5th January 2020

Meh

Not a great online bank I must...

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Not a great online bank I must say.
Lots of outtages
Lots of little annoying fees
A monthly fee!
And your an improvement on high street banks how exactly???
My advice to anyone thinking of using pockit is to keep the balance low. As just like Monzo they tend to freeze accounts for no reason.

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2nd January 2020

Avoid at all cost they rob your money !!!

Some transactions I did not recognize so all my money was...

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Some transactions I did not recognize so all my money was gone.
I contacted the merchant and they said to contact the bank to recall the charges. instead of recalling the charges they had closed my account making me lose all my money I have been left out for money on Christmas and new years onto of that all my bills and rent is now overdue and causing me problems!!!
your money is not safe.

Write a review
30th December 2019

Immigrant mistreated by Pockit

The little money I was getting to take care of my family you took it.Money friends gave me you took it.Ten months ago you closed my account and refused to return it.I had no stay so I could not fight you.Now I have residence I provide you with...

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The little money I was getting to take care of my family you took it.Money friends gave me you took it.Ten months ago you closed my account and refused to return it.I had no stay so I could not fight you.Now I have residence I provide you with evidence and id.I played on a gambling site and won you said to be instead of returning my funds you wanted to send it back to the company you think its right.How wicked can you people keep on being blocking and closing people accounts just before christmas,just when they need to pay rent.Something need to be done with this company,you will enjoy it in the begining but when theres a substantial amount in ur account ACCOUNT CLOSED!!!!

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26th November 2019

Bad customer service

My account was opened because I had some financial issues which got resolved very...

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My account was opened because I had some financial issues which got resolved very quickly.
I tried to close this account and it became ridiculous I called pockit and after a very very long time on hold costing money was informed that I must email to close account down after 8 emails and nearly £3 in fees it's still open now sent email number 9

Write a review
6th November 2019

donot use this card

i was happy to get my card i topup my card with 450 via my bank transfer on 05/11 and now on 6/11 suddenly my card is blocked i have to walk home for 30 min as i dont use oyster and i cant even buy food as i dont have any cash. it was really stupid of...

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i was happy to get my card i topup my card with 450 via my bank transfer on 05/11 and now on 6/11 suddenly my card is blocked i have to walk home for 30 min as i dont use oyster and i cant even buy food as i dont have any cash. it was really stupid of me to put my money in this card. now they are not answering my call or any thing else. at the moment feeling so helpless and foolish.

Write a review
5th November 2019

Don't use them

Got a pockit card in September,wish I had never bothered,loaded my money into it to transfer some to a friend,and into my other account, ,let me put a further £200 into my account and now blocked my card,have asked for documents to prove who I am and ...

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Got a pockit card in September,wish I had never bothered,loaded my money into it to transfer some to a friend,and into my other account, ,let me put a further £200 into my account and now blocked my card,have asked for documents to prove who I am and my address,which they have and still want more prove,.Pockit are rip off merchants who take your money ,
Please avoid at all cost

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1st November 2019

Pockit blocks card

Customer service shocking been a customer for years never had a minutes worth of bother then...

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Customer service shocking been a customer for years never had a minutes worth of bother then boom
Email saying account is in review asked for all sorts of id and proof of stuff which ive sent still no access staff rude when you do get through and email replys are all the same saying I've got to wait for review completed wont tell me how long so now my direct debits arent getting paid
Been on other forums and its happening to lots of customers looks like it might have to be small claims court to get my own money back
Somethings not right with this company
Heres a guide to hopefully help anyone in same situation that's been had by pockit
Register with resolver.co.uk they put a complaint in with pocket and allow 20 days till you can get the deadlock letter you'll need for ombudsman its free.
Register your complaint with the financial ombudsmen its free.
Go to gov.uk money claims to put your claim in this will cost you£105 but it gets added to claim which you'll get back when you win
Noticed a lot of recent good reviews on here for pockit wonder if its friends and family of the firm

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1st November 2019

Pockit blocks card

Heres a guide to hopefully help anyone in same situation that's been had by pockit Register with resolver.co.uk they put a complaint in with pocket and allow 20 days till you can get the deadlock letter you'll need for ombudsman its free. Register...

Read more

Heres a guide to hopefully help anyone in same situation that's been had by pockit Register with resolver.co.uk they put a complaint in with pocket and allow 20 days till you can get the deadlock letter you'll need for ombudsman its free. Register your complaint with the financial ombudsmen its free. Go to gov.uk money claims to put your claim in this will cost you£105 but it gets added to claim w

Write a review
30th October 2019

Warning- Do not use Pockit

My account has been suspended as I paid more than £250 into my account. I was saving for a holiday and have almost £2000 locked u...

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My account has been suspended as I paid more than £250 into my account. I was saving for a holiday and have almost £2000 locked up.
I supplied them with all the proof they requested and they have not unfrozen my account a month later. My holiday is over now and I am £2000 poorer. How can this be allowed?? Please people be a safe and go to your bank instead.

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