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Pockit: Account reviews

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2.72
Based on 566 reviews, last reviewed 27th Mar 2025
100% increase in 5 star reviews
in the past 90 days
400% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
43%
See only 4 star reviews
4%
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2%
See only 2 star reviews
2%
See only 1 star reviews
49%

Latest highest rating:

5

Pockit its been such a big help in my life. Pockit its been such a big help in my life.im so grateful cause they make my life easy never had any problems or issues with pockit ,great service pro... Read more Reviewed on: 12th March 2025
Daniella's avatar
Daniella

Latest lowest rating:

1

My Pockit Account has been on review for a week I have been a Pockit customer since June 2024 and my experience has been absolutely terrible. To maintain the account, you need to pay a monthly fee. ... Read more Reviewed on: 27th March 2025
Nico F's avatar
Nico F
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About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

Review Pockit: Account now

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Pockit Account reviews (566)

The Worst online Bank Ever

1
Oh my god the worst service ever Oh my god the worst service ever they blocked my card and kept my money and i have been trying to call them and email them but they dont answer at all and i feel like they just stole my money so i give 1 start and i could give 0 start i would do it i dont recommend Pockit to anyone i have been trying to get my card unblocked and my money back for more than 3 weeks now and they keep saying will get back to me within 24 hours but last email they send to me was 3 weeks ago just very bad service and no respect for customers at all Reviewed on: 7th April 2019
Antonio Alves Goncalves's avatar
Antonio Alves Goncalves

SCAMMERS

1
I have a court case with pockit in Blackpool on the 28th of March. Get in touch with me if you want to attend as a witness and if your money is seized by pockit. Contact me on my email. [email protected] Reviewed on: 14th March 2019
Mattew's avatar
Mattew

Pockit is easy and simple to use, loving it.

4
Being a student you always have to watch out for your balance, but with pockit you receive morning messages with your balance and every time you buy something. Reviewed on: 11th March 2019
Patrick's avatar
Patrick

Pockit is not refunding my £1165 money after made the decision to close my account ON 15TH OCT 2018

1
Dear Concern, Unfortunately, I have a very bad situation here. I am facing difficulties to recover my money from POCKIT. The amount was £1089+£76= £1165. The amounts transferred or sourced from my paypal ([email protected]) account. Let me explain you the situation in deeply. On 15th October 2018 KIERAN (Pockit Customer Service Assistant Manager) emailed me that Pockit want to close my account and the funds will be returned to the sources account. Result: Since that day i am waiting for my fund. On 6th November 2018 (after 16days) CHANI ( Pockit Customer Service) emailed me after sent 10/15 emails that Pockit is waiting for proof of transfer of fund to me. Result: I am still waiting for my money. On 9th November 2018 (in 3 days surprisingly) SAMUEL ( Pockit Customer Service) replied to my email and wrote me that Pockit will be in contact as soon as they have proof. Result: Till today still i am waiting for the proof. I called pockit help line on 21.11.2018 i spoke with MIRANDA. She said she will look after it. Result : No reply or update from Pockit. Still waiting for the payment confirmation. Finally, On 3.2.2019 (Sunday) Kamal from pockit emailed me that the money returned to 20-59-42 acc: 63428524. First of all I am surprised to get email on SUNDAY. Important thing is its NOT MY ACCOUNT. Also the amounts £1089 and £76 weren’t sourced from 20-59-42 acc: 63428524. I am also attaching you the proof of the sourced with this email. Secondly, I have asked several times to provide me the proof of transfer. Unfortunately pockit couldn’t provide yet. Pockit have blocked me from their official facebook page. Cause that was the only way pockit employee alice has to reply me as soon as he see my messages. I have tried from one of my friend facebook account. By using my friend account I can send messages. The problem occurred on 25th September 2018. Pockit decided to close my account and refund my money after verification on 15th October 2018. It’s been 110 days passed already i am waiting for my money after made the decision. I am sending more than 70/80 emails no one is replying. In this case should I just leave the money for Pockit? Or i will get my money. Definitely I really don’t want to write this as a review. I am sure no one will be interested anymore for Pockit I am really looking for help from you, as I know the pockit is using wire card service for customer. I am also attaching: 1. Proof of pockit replies to me with this email. 2. Proof of the £1089 and £76 sourced or transferred from my paypal 3. My last 6 months paypal statement to see the money I haven’t received. 4. Proof of the ownership of pockit account. 5. Proof of the block from their facebook official page. I have also informed to ombudsman to solve the issue. Can you please help me with this case. Regards Md Rahaman Pockit customer reference number: 126453534 Pockit account no 01838747, Sort Code 23-32-72 Pockit Card No : 5171470237723991 Pockit Complain References: 478611, 488697, 499578, 512853, 504840 Reviewed on: 17th February 2019
Md AR's avatar
Md AR

Great customer care

5
If you have any problems they pokit respond with the answer very quickly Reviewed on: 10th February 2019
Gary 's avatar
Gary

Looking after your pocket with pockit

5
Had a pockit account for over a year now.Not one glitch or issue.Recomended lots of friends & family who have all joined the family and all are happy with pockit. Reviewed on: 6th February 2019
Justin Knappa's avatar
Justin Knappa

easy, friendly

5
its easy and secure i love pockit Reviewed on: 6th February 2019
Alex West's avatar
Alex West

Worst Service

1
The worst service I have experienced. Account was closed on December 9, I have sent all requested details and it take them 2 weeeks each time to respond. Today is the 30th of january and still they are yet to reopen my account. No contact number and there is no way to reach their complients department and I have requested for the account to be closed and my money refunded, still I havent heard from them Reviewed on: 30th January 2019
Ese Odogun's avatar
Ese Odogun

Best banking app online

5
I have had pockit for 1 year now it’s the best. I went to every bank and told no and I tried pockit it wasn’t bad and they update and listen to their feedback from their customers. Last time nowtv took from me £60 somehow and I called pockit team got my money back in 3 days I will really love pockit❤️❤️❤️❤️ Reviewed on: 19th January 2019
Abdullahi aziz's avatar
Abdullahi aziz

Simple and efficient

4
I've had this for a week now and love it. I worry about losing contactless bank cards, but this card can ne blocked in an instant if needed, and anyway I only keep limited funds in the account to help control my spending. I leave my normal debit and credit cards now in a drawer, and just automatically top up the pockit card weekly with my spending allowance from my main bank account. Works for me! Reviewed on: 6th January 2019
Nick's avatar
Nick

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