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Policy Expert : Car insurance reviews

4.67
Based on 5,027 reviews, last reviewed 29th May 2026
No new 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025
Scott's avatar
Scott

Latest lowest rating:

1

On price comparison site was one price, clicking on... On price comparison site was one price, clicking on buy now price jumped up 120 pounds, hows that happened, no joy from customer service but never exp... Read more Reviewed on: 29th May 2026
phillip f's avatar
phillip f

About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Car insurance reviews (5027)

Easy to take out policy and good communication

5
Easy to take out policy and good communication. I have been kept up to date with my policy and I received a call from them checking if my cover was what I needed, as I had taken this out online. Overall I would recommend as the cost for cover is fair and customer service is excellent. Reviewed on: 15th September 2022

Straightforward

3
When I purchased the policy it was very straightforward. They have since sent me an email regarding the claims procedure if I have to make a claim. Fortunately, I haven’t needed to so cannot comment on that side. Reviewed on: 15th September 2022

Car and breakdown including caravan

5
Excellent price. Great customer service. Also offer amazing price for breakdown recovery which includes a caravan up to 7m excluding A bar Reviewed on: 15th September 2022

Excellent service

5
Excellent service all round could not fault Policy Expert in any way Reviewed on: 15th September 2022

Lovely people

5
When I needed to speak to someone I got through to a happy and very helpful person on 2 different occasions. Reviewed on: 15th September 2022

No issues

3
Never had a problem. Pretty straightforward systems and setup! Reviewed on: 15th September 2022

Great service

5
Policy expert is a professional company that put there customers first Reviewed on: 15th September 2022

Cheap as chips

5
Fantastic value for money, I get full comprehensive cover at the best price online. Great service and friendly staff. Reviewed on: 15th September 2022

Good value and great communication

5
Very helpful people , good value car insurance with great communication Reviewed on: 15th September 2022

Convenient and good priced

5
Very convenient and easy to use their website to create a policy with them and also the prices are very friendly. Reviewed on: 15th September 2022

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