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Policy Expert : Car insurance reviews

Name: Car insurance
Rating: 4.65 (5028 reviews)

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4.65

Based on 5,028 reviews, last reviewed 4th Aug 2026

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025

Latest lowest rating:

1

Cancels Your Annual Car Insurance And Keeps The Money Cheeky anyway to request additional documents AFTER you've already paid for annual car insurance (never happened with other car insurance companies), ... Read more Reviewed on: 4th August 2026

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About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Car insurance reviews (5028)

Stay away, save your money

Stay away,at all costs !!!! Stay away, no idea what they are talking about. I had an accident where the 3rd party pulled in front of me and stopped on the motorway. The 3rd party admitted liability straight away. I phoned policy "expert" to explain the situation. The "lady" on the phone said I had hit someone in the rear therefore It's my fault, regardless of what the 3rd party said and I'll be losing my no claims even though it's protected. I got a solicitor involved, who eventually managed to get my claim settled in my favour "Winns sols, very good" Policy "Expert" shocking. Reviewed on: 28th June 2022

Avoid

Cancelled my renewal after changing my address, also charged £1.64 for changing my address, i know its not a lot but they dont have an option to do so online so had to ring them. So, thousands of customers get charged/ripped off for changing the address, which if theft. As this function should be free and available online. Not talking canceling my renewal. waste of pis' of sh@t Reviewed on: 22nd June 2022

Lost diamond from my ring

Would not replace my lost diamond from my ring, up to £2000. as it was valued higher and said it should have been insured separately, even though I was prepared to accept a replacement stone in the ring for a lesser value. Very unhappy, this is a technicality, had proof of stone etc on national gems register, didn't want to help at all, absolutely devastated. Reviewed on: 21st May 2022

Excellent

Had a water leak, company sent out equipment , followed by assessor and finality offer all within three weeks. Professional, at all times, and correspondence excellent questions answered within two hours. Would highly recommend Reviewed on: 9th May 2022

Massive hidden fees- beware

It cost me nearly more cancelling the insurance than the insurance itself. Over the phone they will tell you to read their fees before signing the contract. When you talk over the chat with them they tell you to call them. One star, I am sorry. Will never use this insurance again. Reviewed on: 4th May 2022

Charged extra for promoting road safety

6 (ish) times a year (150 miles total) I voluntarily give a demonstration drive to show the standard of driving an Advanced Driver has to achieve. I was quoted £35 extra on my policy to the end of the year, 4 weeks away! other companies: AA, Cornmarket offer this cover free of charge. find another insurer. Reviewed on: 3rd May 2022

If you want to be able to claim AVOID!

After my car getting damaged in January 2022 I am still waiting for my car to get booked in to be fixed. I am no further forward even after many phone calls and being promised somebody will get back to me which never happens. Each time spending at least 10 minutes on hold. PE blame the garage and the garage blames PE. No idea what the point of having insurance is if this is how a straightforward claim is handled. Reviewed on: 28th April 2022

Awful Company........

I changed the registration on my car in preparation to sell it and was charged £30 "admin fee." As my policy was only £187 for the year and this equates to over 15% I moaned about this on the phone and left a review. The advisor said she would put a note on wy account to waver the £30 charge when I changed my vehicle. When i came to change my car they wouldnt cover the car it, or give me a reason why..... Also they wouldn't refund anything for my remaining 2 months. Clearly I touched a nerve and they've taken the hump. And guess what? When I go on their website and put in my new vehicle details it does generate me a price to buy the policy! These may offer you a cheap price but the customer service is naff, the admin charges are outrageuos and if you do need to make a claim ggod luck with that. Truely an awful, petty company. Not worth one star. Avoid Reviewed on: 21st January 2022

Tick all the boxes

In this policy I have breakdown, legal, NCB protection in very low price. Reviewed on: 16th October 2021

Helpfull

Very helpful even when changing my details and competitive quote Reviewed on: 10th October 2021

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