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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.75 (9138 reviews)

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4.75

Based on 9,138 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9138)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Great communication

Always communicating at regular intervals Reviewed on: 2nd August 2024

good value

They are reliable, efficient and very good value for money. Reviewed on: 2nd August 2024

Great customer service - Policy Expert

Great customer service - good value Reviewed on: 2nd August 2024

New customer.

This is my first time of insuring with Policy Expert and so far I have had no need to contact them for any reason. Setting up the policy was easy and the cost was significantly below my previous provider. Reviewed on: 2nd August 2024

The website was easy to navigate.

The website was easy to navigate and is self explanatory. Like most insurers, when you add the essential add-ons the price increases however, like any policy you require then it has to meet my needs and this was one did. Documents were sent via email promptly. Couldn't really fault it. Reviewed on: 2nd August 2024

I think policy experts providing Good service.

I think policy experts providing Good service. Reviewed on: 2nd August 2024

Always been easy.

Always been easy. Only had to use their customer service when setting up but was no hassle. Reviewed on: 2nd August 2024

Fast and friendly service!

Fast and friendly service and a great product Reviewed on: 2nd August 2024

Since setting up my policy I have received relevant...

Since setting up my policy I have received relevant communications regarding my cover the information is easy to understand and digest. I definitely get just the right amount. Reviewed on: 2nd August 2024

I've had no problems at all, everything was very eas...

I've had no problems at all, everything was very easy to set up. Reviewed on: 2nd August 2024

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