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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

I think policy experts providing Good service.

I think policy experts providing Good service. Reviewed on: 2nd August 2024

Always been easy.

Always been easy. Only had to use their customer service when setting up but was no hassle. Reviewed on: 2nd August 2024

Fast and friendly service!

Fast and friendly service and a great product Reviewed on: 2nd August 2024

Since setting up my policy I have received relevant...

Since setting up my policy I have received relevant communications regarding my cover the information is easy to understand and digest. I definitely get just the right amount. Reviewed on: 2nd August 2024

I've had no problems at all, everything was very eas...

I've had no problems at all, everything was very easy to set up. Reviewed on: 2nd August 2024

Amazing cover at such an affordable price!

Amazing cover at such an affordable price!! I'm impressed with level the level of cover offered for the small price I pay every month. The polices are upfront, honest and transparent with any potential fees. I'm grateful to have found the Policy Expert as I feel I'm in not only safe hands but also reliable ones. Reviewed on: 2nd August 2024

policy expert happy customer...

I'm policy expert customer for several years and not regretting. Easy going company with really reasonable price and service. Reviewed on: 2nd August 2024

Simple and transparent

Was clear and simple to set up, and I do not get any unwanted communications! Reviewed on: 2nd August 2024

Had 2 insurance by mistake Good of customer service...

Had 2 insurance by mistake Good of customer service agent to refund one of them Reviewed on: 2nd August 2024

Excellent policy

The website was easy to navigate and the policy options were excellent and met my needs. Reviewed on: 2nd August 2024

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