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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Very easy to purchase policy with all the details in...

Very easy to purchase policy with all the details in plain English. Good value too. Reviewed on: 2nd August 2024

Found them to be helpful and informative

Found them to be helpful and informative Reviewed on: 2nd August 2024

Brilliant value!

So easy to get the right cover at an amazing price. Thank you! Reviewed on: 2nd August 2024

Needed house insurance quickly.

Needed house insurance quickly. Policy expert was the most appropriate and reasonably priced. Reviewed on: 2nd August 2024

It was very quick to join and well taken care

It was very quick to join , as I was struggling to find good and cost effective policy provider Reviewed on: 2nd August 2024

Great communication

Always communicating at regular intervals Reviewed on: 2nd August 2024

good value

They are reliable, efficient and very good value for money. Reviewed on: 2nd August 2024

Great customer service - Policy Expert

Great customer service - good value Reviewed on: 2nd August 2024

New customer.

This is my first time of insuring with Policy Expert and so far I have had no need to contact them for any reason. Setting up the policy was easy and the cost was significantly below my previous provider. Reviewed on: 2nd August 2024

The website was easy to navigate.

The website was easy to navigate and is self explanatory. Like most insurers, when you add the essential add-ons the price increases however, like any policy you require then it has to meet my needs and this was one did. Documents were sent via email promptly. Couldn't really fault it. Reviewed on: 2nd August 2024

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