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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Excellent service.

Really good service at a great price AAA+++ Reviewed on: 2nd August 2024

Very easy to use highly recommended

Very easy to use highly recommended Reviewed on: 2nd August 2024

NO ISSUES AT ALL AND EXCELLENT SERVICE

NO ISSUES AT ALL AND EXCELLENT SERVICE Reviewed on: 2nd August 2024

Great Service

Great experience, cheapest company, no issues Reviewed on: 2nd August 2024

Very pleased.

Excellent, smooth service with reasonable premiums. Very pleased. Reviewed on: 2nd August 2024

Easy to use

I swapped to Policy Expert for my home insurance this year. It could not be easier to use them. I am really impressed Reviewed on: 2nd August 2024

Very reasonably priced insurance

Very reasonably priced insurance and happy with the service I’ve had so far. Covers everything we need it to cover and we would definitley renew our policy again with them once our year is up. I like the fact they have lots of policy choices so there is something for everyone. Reviewed on: 2nd August 2024

Great communication and great value.

Great communication and great value. Reviewed on: 2nd August 2024

Good provider and competitive pricing with clear inf...

Good provider and competitive pricing with clear information Reviewed on: 2nd August 2024

Easy process to sign up

I have not yet needed to make a claim, but giving policy expert: home insurance a 5 star so far as signing up was an easy straightforward process, no long drawn out phone calls, I am pleased it was competitive pricing and from a trusted name. This was my first home policy and I feel secure in my choice as there was a lot of access to information and explanation throughout. Reviewed on: 2nd August 2024

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