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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.75 (9138 reviews)

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4.75

Based on 9,138 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9138)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Home Insurance

Simple quote and application process, good price and cover. Reviewed on: 4th September 2023

Very Efficient Service

I have been with Policy Expert for a few years now. The Premiums are really good value. Their website is easy to negotiate and everything is simply but thoroughly explained. Reminders are punctual but they are not pushy at all. Their paperwork also is easy to follow. Very satisfied with all my dealings with Policy Expert. Reviewed on: 4th September 2023

Simply the Best

I insure my home and car with PE, reason a competitive price on both my requirements Reviewed on: 4th September 2023

Quick hassle-free service. Trustworthy customer care.

I was locked out twice from my home. Those are the only time I had to talk to the customer service and book a service. I received good service both the times even if it was out of hours. Reviewed on: 4th September 2023

Great value home insurance

Having just made a claim for a damaged lock I can’t speak highly enough of the team at Policy Expert. The claim was dealt with professionally, promptly and to the highest of standards. I can’t find any fault at all. If you’re unsure about trying them, don’t be. Reviewed on: 4th September 2023

Very Bad Company please do not take insurance from this company, other wise you are waisting your money

I strongily sugget not to take insurance from this company, You will be much better of not having an insurance rather than paying to this company. Reviewed on: 4th September 2023

Reply from Policy Expert Hello, Thanks for taking the time to leave us a review. We would be grateful for the opportunity to look into your overall experience but unfortunately, we have not been able to locate your policy using the details contained in your review. Should you wish to discuss your experience and see if we can help at all, we are available at [email protected]. Thanks, Jessica Response date: 5th September 2023

No issues so far simple process

No issues so far simple process. Which they combined the direct debits though Reviewed on: 3rd September 2023

Product

Great product at great price. Highly recommended Reviewed on: 3rd September 2023

House insurance

So easy to use. They send sn email to you with your new quote and if you are happy you can accept there and then and do a online signature. Love it when it's just quick and easy. If you haven't signed your contract they will send you a reminder and a link to accept. Reviewed on: 3rd September 2023

Efficiently organised company

Decent customer service that doesn’t mess around customers with unnecessary bureaucracy. Reviewed on: 3rd September 2023

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