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Policy Expert : Home insurance reviews

4.76
Based on 9,136 reviews, last reviewed 11th Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025
Dave C's avatar
Dave C

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer

About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

5
Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Good customer service

4
Managed to get my renewal down but talking to them online, very quick and easy Reviewed on: 29th August 2023

Great company

5
Immediate response. Caring company. Easy to get in touch with Reviewed on: 29th August 2023

Easy set up, user friendly

5
It was so easy to get my house insurance with no fuss and straight forward information. Reviewed on: 29th August 2023

Quick and easy

5
We have been using Policy Expert for a few years and have no complaints. Reviewed on: 29th August 2023

Well worth the money

5
Always good quotes and clear understandable paper work Reviewed on: 28th August 2023

Why I choose Policy Expert.

5
Four reasons each of importancew... 1. Easy to use website. 2. Helpfull staff on the phone. 3. Best price vs others. 4. I have renewed again. Simple. . Reviewed on: 28th August 2023

Easy, well priced service

4
We've been with you since first purchasing our house, it's easy to renew and the best value for money cover which has everything that is important to us. Reviewed on: 28th August 2023

Great company

5
Very good prices and service delighted with them Reviewed on: 28th August 2023

Excellent service and price

5
Fantastic company to insure with Reviewed on: 28th August 2023

Brilliant

5
Good value for money. everything I required for home insurance is provided in the policy and I am very satisfied with the amount of money they are charging. Reviewed on: 28th August 2023

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