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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.75 (9138 reviews)

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4.75

Based on 9,138 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9138)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Good cover

Great cover at a sensible price. Particularly like the higher blanket cover for rebuilding my home; essential given the cost of building materials now. Not had a claim yet, which is the only way you can really tell how good an insurer is. Reviewed on: 29th August 2023

Great service

Never any trouble always works well for me over the years Reviewed on: 29th August 2023

Excellent service

I found the staff a Great help and knowledgeable when I contacted them and helped me get the right policy Reviewed on: 29th August 2023

Happy Customer

Very quick and easy set up/administration of account Reviewed on: 29th August 2023

Good service and value for money

Looked around a few different providers for buildings and contents insurance, Policy Expert seemed to offer the best value by far. Not had to claim yet (thankfully) so can't comment on that process. Reviewed on: 29th August 2023

Good customer service

Managed to get my renewal down but talking to them online, very quick and easy Reviewed on: 29th August 2023

Great company

Immediate response. Caring company. Easy to get in touch with Reviewed on: 29th August 2023

Easy set up, user friendly

It was so easy to get my house insurance with no fuss and straight forward information. Reviewed on: 29th August 2023

Quick and easy

We have been using Policy Expert for a few years and have no complaints. Reviewed on: 29th August 2023

Well worth the money

Always good quotes and clear understandable paper work Reviewed on: 28th August 2023

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