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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Brilliant

Good value for money. everything I required for home insurance is provided in the policy and I am very satisfied with the amount of money they are charging. Reviewed on: 28th August 2023

Great

Great customer service and competitiveprices. Have recommended to family mem Reviewed on: 28th August 2023

Great Service and Fantastic Value

We have used this company for both our family and parents home insurance. When we had a burst pipe in the cold weather, they sent a member of their emergency team, and the following day, made contact to arrange a visit from their surveyor. Within days we were given a date for the work, alternative accommodation and a realistic timescale. Policy Expert took away the worry and dealt with the situation quickly and professionally. Reviewed on: 28th August 2023

Quick and efficient

Maintain contact to advise of renewals and helpful if I need to make contact. Good to be able to speak to someone who can help Reviewed on: 28th August 2023

Great all round policy

Can't be beaten on price,baet all the competitors I looked at !! Reviewed on: 28th August 2023

CONSIDERATE AND COMPETITIVE

One of the few companies that encourage continuous satisfaction by including extra cover at no extra cost and not increasing cost of renewal so much that one needs to search for alternatives. Well done keep up the good work Reviewed on: 28th August 2023

Well priced and easy to navigate

Looked all around for insurance comparisons and settled on Policy Expert. Easy to us the web site and proved to be competitive year after year which has saved me having to change insurers. Reviewed on: 28th August 2023

satisfied returning customer

I decided to stay a second year with Policy Expert as the package fitted my needs well and the annual hike was reasonable, especially with an extra cover included this time. Reviewed on: 28th August 2023

Recommend

Always kept up to date with monthly newsletter, very informative Reviewed on: 28th August 2023

Affordable premiums

We returned to Policy Expert yet again. Unable to find a cheaper company offering the same level of cover. Reviewed on: 28th August 2023

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