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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Good value insurance

We haven’t had to use the policy, so it’s hard to judge an insurance product solely on the back of buying it. However, Policy Expert is good value and their communication is clear, so it’s all you can ask really. Reviewed on: 26th August 2023

affordable house insurance

I have used this company for a few years now. And although I have not made a claim, I know it would be dealt with professionally. Policy Expert, my safety net. Reviewed on: 26th August 2023

Easy to use , great price , great service

I found it easy to use on their website Communication was quick and easy by email Highly recommended Reviewed on: 26th August 2023

Very pleased

Policey expert gave me a very good deal... thank u so much.. Reviewed on: 26th August 2023

Good quality products, competitive prices

Policy Expert have been my home insurance provider for a few years now, mainly because they don't massively increase your policy price after the first year massively. The price has been really competitive given the level of cover we have. Would really recommend! Reviewed on: 26th August 2023

Clear and Concise Policy

Price at renewal not massively hiked like other providers so easy to accept and continue with same provider. Details provided clear and concise. Reviewed on: 26th August 2023

Great company to deal with

I hadn't heard about Policy Expert until I came to renew my home insurance, and they were the stand-out winner for cover and price, and so straightforward to deal too. A great company with excellent products at competitive prices, a winner! Reviewed on: 26th August 2023

Simple, clear, affordable home insurance

Can't fault Policy Expert - every step of the process has been simple, clear and it's an affordable home insurance policy. The annual difference was so minimal that we have stayed for a second year. Reviewed on: 26th August 2023

Very good customer service

Very good customer care. Very informative. Reviewed on: 26th August 2023

Best Money Saving Insurance

I have been with Policy Expert for several years. Not because I have too because I want to! Their pricing is extremely competitive. My first year insuring with them was low. Each year, although it has risen, it has been small increases, no silly price increases. I would have left if I believed they were no good. I have recommended them to friends and family who have gone on to insure with them. Reviewed on: 26th August 2023

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