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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.72 (9156 reviews)

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4.72

Based on 9,156 reviews, last reviewed 17th Sep 2026

700% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Smooth and proffesional operation. Smooth and proffesional operation. My house got flooded by bursed water pipe. Policy Expert sent a crew to remove flooded flooring, instaled industria... Read more Reviewed on: 5th September 2026

Latest lowest rating:

1

Terrible service at renewal, claims experience poor Our policy premium almost doubled at renewal. Got quotes elsewhere at a better price. They took renewal payment much earlier than expected, while we w... Read more Reviewed on: 17th September 2026

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9156)

efficiency

straightforward information, easy to negotiate even for an older customer who is not very good on computers. Reviewed on: 26th August 2023

Good customer service, best price

Cheaper coverage than all the other quotes with more included, and helpful staff without massive wait times on the phone. Just what you need. Reviewed on: 26th August 2023

Great insurance at a great price

Policy Expert are fab to deal with and my policy was really competitive - highly recommend Reviewed on: 26th August 2023

services

Last 2 year I have received very good service from policy expert Reviewed on: 26th August 2023

Thanks

I had a problem with a door lock, policy expert were excellent at getting me a locksmith very quickly who came to secure my property. Reviewed on: 26th August 2023

Good value for money

I found the customer care and service excellent. My home insurance quote was extremely competitive and superb value for money Reviewed on: 26th August 2023

Top notch company

Great insurance company very helpful on the phone,renewal straightforward includes everything we need and more and very competitively priced Reviewed on: 26th August 2023

Snail pase company

Our house fire happened in August last year (2022) and it’s still not been completed. We constantly have to ring up to get things done which still didn’t happen and lead to my father in law going to head office in tunbridge to actually start to get things moving. I understand that our fire was really bad but it shouldn’t take 3 months for a bit of asbestos to be removed, I think to be better you actually need to communicate a LOT better with each other to actually get claims closed. Reviewed on: 26th August 2023

Best insurance company

Best insurance company I have used so far. Very customer focused, lots of advice and information, regular update emails, great customer service and superb value for money. Reviewed on: 26th August 2023

Quick & easy

Quick, easy, straight forward. no hassle Reviewed on: 26th August 2023

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