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Policy Expert : Home insurance reviews

View other Policy Expert products
4.76
Based on 9,136 reviews, last reviewed 11th Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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14%
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1%
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Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025
Dave C's avatar
Dave C

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

5
Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024
Amarat S's avatar
Amarat S

Lost Keys...nightmare

5
I lost my whole set of keys, car, house etc, having had a lift to London. The lady I spoke to was so helpful and advised of the next steps. Reviewed on: 25th August 2023
Maggie's avatar
Maggie

Best customer service

5
Hi, I have been with Policy Expert for a number of years now and always renew my insurance with them as they are polite and courteous each year when I ring about renewing house and contents. Get the best deal too …. BONUS Reviewed on: 25th August 2023
Margaret Broadbent's avatar
Margaret Broadbent

Competitive

5
A comprehensive policy at a reasonable price. Reviewed on: 25th August 2023
Andrew Heath's avatar
Andrew Heath

Love that it just works

5
Honestly, I stayed with Policy Expert when I was due for renewal because they kept their prices competitive and made it easy. I actually forgot all about it until renewal when they emailed me to let me know. Everything was so smooth and simple. And if asked I would certainly recommend Reviewed on: 25th August 2023
Donna Eade's avatar
Donna Eade

Home insurance

5
Very good easy to do always keeping u informed on information about policies and what's going on Reviewed on: 25th August 2023
Jason's avatar
Jason

Good coverage

4
I have stayed with the company as price comparison did not favour well when extras were added on. One issue was that after signing up for emergency cover, I discovered that everything has to be reported within a 14 day time frame, which is not always possible (holidays, illness etc), so my plumbing problem was not covered. Reviewed on: 25th August 2023
Tracey O'Brien's avatar
Tracey O'Brien

Straightforward and great price

5
I went with Policy Expert due to their fantastic rating and great price. They covered everything that I wanted and will not ring up pestering you like many other insurance companies. Highly recommend! Reviewed on: 25th August 2023
Toby's avatar
Toby

No fuss, made for me.

5
Straight forward, easy to understand, price perfect. Reviewed on: 25th August 2023
Agnes Smith's avatar
Agnes Smith

Home insurance

5
I was due to renew my home insurance and found it had increased quite substantially. I decided to look around and got a very competitive price will all the additional cover I needed from policy expert. It was very straight forward and I was covered from my chosen date. Reviewed on: 25th August 2023
Gladys Oxnard's avatar
Gladys Oxnard

Easy, friendly , no hassle

5
Easy friendly no hassle service Reviewed on: 25th August 2023
Rachel 's avatar
Rachel

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