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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Polite, professional

Everything was done quickly, politely and professionally Reviewed on: 24th August 2023

Quick and easy claim

Due to a house move, our TV was damaged in transit. The claim was handled online with evidence etc uploaded. Policy Expert honoured the claim quickly and without fuss. Reviewed on: 24th August 2023

Best quotes year on year

I’ve been with Policy Expert many years, I usually shop around for everything, however I haven’t had the need due to competitive prices Reviewed on: 24th August 2023

Home insurance

Got a bargain definitely using them again. Reviewed on: 24th August 2023

A good company with realistic premiums

I have been with policy expert for a few years which is unusual for me as I always shop around. The cover and premium suits me and I don’t think I will be changing companies soon. Reviewed on: 24th August 2023

Best There Is

Policy Expert Insurance is the best out there in my opinion. We've tried the rest over many years and decided this is the best without doubt. Great prices for complete peace of mind, even after renewal they are still the best for price and service. Reviewed on: 24th August 2023

Smooth

Smooth process and so far so good! Reviewed on: 24th August 2023

Great Customer Service handling my claim

Policy Expert were excellent in handling my claim which was dealt with promptly and efficiently resolved. Really happy with the service provided. Reviewed on: 24th August 2023

Not claimed, but cheapest.

Cheapest quote available. No idea what they’re like for claims though. Reviewed on: 24th August 2023

Always happy; always feel safe

Good company and would hope they would pay out if ever needed. Reviewed on: 24th August 2023

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