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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.74 (9139 reviews)

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4.74

Based on 9,139 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9139)

Good value cover

Value for money, excellent cover. Very happy with the policy I have Reviewed on: 24th August 2023

The Best of the Best

I still do a price comparison because I’d feel irresponsible (and guilty) if I didn’t and I’d expect Martin Lewis to appear at my shoulder and berate me! It is pointless though, nothing compares favourably with this company. They have the best prices, the best terms and the best customer service - why would I change? Reviewed on: 24th August 2023

Great provider

Been a great provider, since I joined no issues and always helpful Reviewed on: 24th August 2023

Quick, easy and great customer service

It was quick and easy to take out an insurance policy that was comprehensive and well priced. I was able to add on personal items away from home and they couldn’t be more helpful Reviewed on: 24th August 2023

Efficient. Good value

Easy process with a good price. No issues or problems. Recommended. Reviewed on: 24th August 2023

customer first

i feel that as a provider you deliver the same level of service over the phone as through other channels which many providers do not. This is still really important to a large percentage of customers who continue to prefer to be able to speak with someone. Reviewed on: 24th August 2023

Very helpful and friendly

Been with them for years but moved home last year, there were some complications along the way and the advisor we spoke with was incredibly helpful and the service was overall really good - very happy. Reviewed on: 24th August 2023

Very competitive

I've returned to you guys for a few years now. Very competitive! I wouldn't go anywhere else Reviewed on: 24th August 2023

Very easy and competitive price

Each time we renew policy expert come up as one of the most competitive prices. Always been happy with the service we've received. Reviewed on: 24th August 2023

Great service

Really efficient, friendly and got straight through without having to hold to get through to an agent. Reviewed on: 24th August 2023

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