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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.72 (9156 reviews)

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4.72

Based on 9,156 reviews, last reviewed 17th Sep 2026

700% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Smooth and proffesional operation. Smooth and proffesional operation. My house got flooded by bursed water pipe. Policy Expert sent a crew to remove flooded flooring, instaled industria... Read more Reviewed on: 5th September 2026

Latest lowest rating:

1

Terrible service at renewal, claims experience poor Our policy premium almost doubled at renewal. Got quotes elsewhere at a better price. They took renewal payment much earlier than expected, while we w... Read more Reviewed on: 17th September 2026

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9156)

Simple but great

Great insurance for a first time buyer at a great price Reviewed on: 24th August 2023

Great company

So easy to take out the policy and great value for money Reviewed on: 24th August 2023

Easy to renew and much cheaper than banks

Easy to renew and cheaper than banks for sMe cover Reviewed on: 24th August 2023

Best insurance company

Always professional and courteous when contacting Reviewed on: 24th August 2023

Easy to use and amazing value :-)

Great value and the easiest company I’ve ever dealt with for insurance. I’ve had to call once in the last couple of years I’ve been with them and it was an absolute pleasure; no waiting time and quick friendly response. Thank you PolicyExpert! Reviewed on: 24th August 2023

Easy transition

Needed new insurance for the building/contents - Policy Expert delivered a clear and easy comparison and came in more than 40% cheaper than original insurer. Reviewed on: 24th August 2023

Really great customer service

Had a few issues with my toilets, I called policy expert and they got an expert to fix all my the problems. Customer service was amazing Reviewed on: 24th August 2023

Best I could find

Really needed to find another insurance,read reviews and to me it was a no brainier. Reviewed on: 24th August 2023

Good value cover

Value for money, excellent cover. Very happy with the policy I have Reviewed on: 24th August 2023

The Best of the Best

I still do a price comparison because I’d feel irresponsible (and guilty) if I didn’t and I’d expect Martin Lewis to appear at my shoulder and berate me! It is pointless though, nothing compares favourably with this company. They have the best prices, the best terms and the best customer service - why would I change? Reviewed on: 24th August 2023

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