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Policy Expert : Home insurance reviews

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4.76
Based on 9,136 reviews, last reviewed 11th Sep 2025
No new 5 star reviews
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No new 1 star reviews
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Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025
Dave C's avatar
Dave C

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
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Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

5
Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024
Amarat S's avatar
Amarat S

Excellent service and value for money

5
We had to make a claim as our neighbours tree roots had grown through our garage wall foundations. The claim was dealt with quickly and professionally. Reviewed on: 24th August 2023
kevin goodban's avatar
kevin goodban

The feeling of being safe

5
Policy Expert gives me a feeling of being safe & secure in my home at a reasonable and fair price Reviewed on: 24th August 2023
Lesley Hurst's avatar
Lesley Hurst

Value for money

5
Compared with other major insurers this company comes out as the best for value for a comprehensive insurance policy. Reviewed on: 24th August 2023
Roy French's avatar
Roy French

great company

5
easy to use web site and good prices Reviewed on: 24th August 2023
mark's avatar
mark

Brilliant company

5
Very happy with Policy expert. I like to emails they send , very informative. Reviewed on: 24th August 2023
Kiki's avatar
Kiki

Quicker and cheaper

5
Process is much quicker and much clearer. Reviewed on: 24th August 2023
Parth Bhatt's avatar
Parth Bhatt

Good value

4
Had no problems. Renewal is east Reviewed on: 24th August 2023
Denise Robinson's avatar
Denise Robinson

Great prices easy to deal with

5
Quotes are simple and straightforward offering clear options rather than a salesperson on commission trying to ram them down your throat. Great no nonsense service! Reviewed on: 24th August 2023
Hairy Meeks's avatar
Hairy Meeks

Great service

5
I have to say having never had to deal with house insurance previously, as it was something my husband did. I found the advisors not only helpful, but patient explaining it throughly for me. It’s nice to feel you have trust in the person at the other end of the phone. Reviewed on: 24th August 2023
Lisa Corkill's avatar
Lisa Corkill

Value for money

5
Great prices and ease of applying for insurance Reviewed on: 24th August 2023
Linda Nik Nak Newport's avatar
Linda Nik Nak Newport

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