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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.72 (9156 reviews)

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4.72

Based on 9,156 reviews, last reviewed 17th Sep 2026

700% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Smooth and proffesional operation. Smooth and proffesional operation. My house got flooded by bursed water pipe. Policy Expert sent a crew to remove flooded flooring, instaled industria... Read more Reviewed on: 5th September 2026

Latest lowest rating:

1

Terrible service at renewal, claims experience poor Our policy premium almost doubled at renewal. Got quotes elsewhere at a better price. They took renewal payment much earlier than expected, while we w... Read more Reviewed on: 17th September 2026

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Review Policy Expert : Home insurance now

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Policy Expert Home insurance reviews (9156)

Excellent Value

No nonsense approach to approval and renewal for Policy Expert Insurance, and committed to retain current Policy holders with very competitive renewal quotes. I've always been happy renewing my policy annually with Policy Expert - Thank you! Reviewed on: 24th August 2023

Peace of mind!

Excellent customer experience with Policy Expert home insurance. Safe-guarding our home gives us great peace if mind! Reviewed on: 24th August 2023

Excellent communication and customer service

Customer service provision was good and felt listened to my request, that does make me feel valued customer, si thank you and good luck for award. Reviewed on: 24th August 2023

Simple and Easy

For 2 years I have held a policy. The online check is so easy to follow. They make something that can be quite difficult, much simpler. Reviewed on: 24th August 2023

Hime

Consistently competitively priced Reviewed on: 24th August 2023

Practically Perfect in every way

Policy Expert are as their name says experts. They are knowledgeable, friendly and very helpful. Their products are competitive and well priced. Their website is well laid out and easy to navigate. They make the process of getting insurance easy and step by step on line. You are easily able to use their guidance to customise a policy for your own particular needs. The confirmation details and the paperwork arrived very quickly. This was the first time I have used them but I wouldn’t hesitate to use them again. Reviewed on: 24th August 2023

Top class insurance at a price that's right!

Excellent communication, fantastic customer service, caring, considerate and chesp insurance that doesn't compromise on cover. Who could ask for more, especially in a tough economic climate. Reviewed on: 24th August 2023

a good policy

A good comprehensive home insurance policy at a good price Reviewed on: 24th August 2023

Great customer service

Setting up our home insurance with Policy Expert was super simple and they offered us a competitive quote. Will use again. Reviewed on: 24th August 2023

Totally reliable

Been a customer for several years. Price and customer service excellenr Reviewed on: 24th August 2023

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