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Policy Expert : Home insurance reviews

View other Policy Expert products
4.72
Based on 9,156 reviews, last reviewed 17th Sep 2026
700% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Smooth and proffesional operation. Smooth and proffesional operation. My house got flooded by bursed water pipe. Policy Expert sent a crew to remove flooded flooring, instaled industria... Read more Reviewed on: 5th September 2026
Adrian's avatar
Adrian

Latest lowest rating:

1

Terrible service at renewal, claims experience poor Our policy premium almost doubled at renewal. Got quotes elsewhere at a better price. They took renewal payment much earlier than expected, while we w... Read more Reviewed on: 17th September 2026
Lorna S's avatar
Lorna S
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Review Policy Expert : Home insurance now

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Policy Expert Home insurance reviews (9156)

Good insurance

5
I've been with policy expert for a while now and I've never had any problems, easy to insure with any issues a good customer service team and reasonable prices. Reviewed on: 24th August 2023
joanne smith's avatar
joanne smith

Value for money

5
Provide the same cover at a lower price Reviewed on: 24th August 2023
Jan Crous's avatar
Jan Crous

This is my third year of contents and buildings insurance

5
I have never had to make a claim or had to contact customer services, therefore I can only comment on the value for the cover provided which I have found to be excellent. Reviewed on: 24th August 2023
Eddie Newall's avatar
Eddie Newall

Best price and excellent customer service

5
When I made a claim it was handled promptly and professionally. Not many questions asked and it was less hassle. I was very happy with settlement and how quickly it was dealt with . Reviewed on: 24th August 2023
Rujina's avatar
Rujina

Good value

4
Quote for this year came out lower than the previous year so very happy. Reviewed on: 24th August 2023
Anthony Wheeler 's avatar
Anthony Wheeler

Great company

5
Good affordable insurance. Good policies and easy to deal with. Highly recommend Reviewed on: 24th August 2023
David Osborne's avatar
David Osborne

Good value

4
Thankfully not had the need to make a claim so can't really comment on experience. Price is very competitive Reviewed on: 24th August 2023
Nic's avatar
Nic

Best Insurance

5
I have had insurance with Policy Expert twice and would highly recommend them as they are value for money and look after their customers. Reviewed on: 24th August 2023
Carol's avatar
Carol

easy to deal with

5
very helpful at all times and also their prices are keen Reviewed on: 24th August 2023
stephen green's avatar
stephen green

Easy to get quote and very reasonable.

5
I've not had to make a claim yet but the process of claiming looks very simple and the feedback from people who have claimed is very positive. I was able to match my current provider (back when I changed to Policy Expert) with the same and in some cases more cover but significantly cheaper. Reviewed on: 24th August 2023
Alison Walker-Hyde's avatar
Alison Walker-Hyde

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