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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.74 (9139 reviews)

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4.74

Based on 9,139 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9139)

easy to deal with

very helpful at all times and also their prices are keen Reviewed on: 24th August 2023

Easy to get quote and very reasonable.

I've not had to make a claim yet but the process of claiming looks very simple and the feedback from people who have claimed is very positive. I was able to match my current provider (back when I changed to Policy Expert) with the same and in some cases more cover but significantly cheaper. Reviewed on: 24th August 2023

Excellent Value

No nonsense approach to approval and renewal for Policy Expert Insurance, and committed to retain current Policy holders with very competitive renewal quotes. I've always been happy renewing my policy annually with Policy Expert - Thank you! Reviewed on: 24th August 2023

Peace of mind!

Excellent customer experience with Policy Expert home insurance. Safe-guarding our home gives us great peace if mind! Reviewed on: 24th August 2023

Excellent communication and customer service

Customer service provision was good and felt listened to my request, that does make me feel valued customer, si thank you and good luck for award. Reviewed on: 24th August 2023

Simple and Easy

For 2 years I have held a policy. The online check is so easy to follow. They make something that can be quite difficult, much simpler. Reviewed on: 24th August 2023

Hime

Consistently competitively priced Reviewed on: 24th August 2023

Practically Perfect in every way

Policy Expert are as their name says experts. They are knowledgeable, friendly and very helpful. Their products are competitive and well priced. Their website is well laid out and easy to navigate. They make the process of getting insurance easy and step by step on line. You are easily able to use their guidance to customise a policy for your own particular needs. The confirmation details and the paperwork arrived very quickly. This was the first time I have used them but I wouldn’t hesitate to use them again. Reviewed on: 24th August 2023

Top class insurance at a price that's right!

Excellent communication, fantastic customer service, caring, considerate and chesp insurance that doesn't compromise on cover. Who could ask for more, especially in a tough economic climate. Reviewed on: 24th August 2023

a good policy

A good comprehensive home insurance policy at a good price Reviewed on: 24th August 2023

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