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Policy Expert : Home insurance reviews

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4.76
Based on 9,136 reviews, last reviewed 11th Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
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Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025
Dave C's avatar
Dave C

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
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Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Best price and excellent customer service

5
When I made a claim it was handled promptly and professionally. Not many questions asked and it was less hassle. I was very happy with settlement and how quickly it was dealt with . Reviewed on: 24th August 2023
Rujina's avatar
Rujina

Good value

4
Quote for this year came out lower than the previous year so very happy. Reviewed on: 24th August 2023
Anthony Wheeler 's avatar
Anthony Wheeler

Great company

5
Good affordable insurance. Good policies and easy to deal with. Highly recommend Reviewed on: 24th August 2023
David Osborne's avatar
David Osborne

Good value

4
Thankfully not had the need to make a claim so can't really comment on experience. Price is very competitive Reviewed on: 24th August 2023
Nic's avatar
Nic

Best Insurance

5
I have had insurance with Policy Expert twice and would highly recommend them as they are value for money and look after their customers. Reviewed on: 24th August 2023
Carol's avatar
Carol

easy to deal with

5
very helpful at all times and also their prices are keen Reviewed on: 24th August 2023
stephen green's avatar
stephen green

Easy to get quote and very reasonable.

5
I've not had to make a claim yet but the process of claiming looks very simple and the feedback from people who have claimed is very positive. I was able to match my current provider (back when I changed to Policy Expert) with the same and in some cases more cover but significantly cheaper. Reviewed on: 24th August 2023
Alison Walker-Hyde's avatar
Alison Walker-Hyde

Excellent Value

5
No nonsense approach to approval and renewal for Policy Expert Insurance, and committed to retain current Policy holders with very competitive renewal quotes. I've always been happy renewing my policy annually with Policy Expert - Thank you! Reviewed on: 24th August 2023
Alan Todd's avatar
Alan Todd

Peace of mind!

5
Excellent customer experience with Policy Expert home insurance. Safe-guarding our home gives us great peace if mind! Reviewed on: 24th August 2023
Colin Stephens's avatar
Colin Stephens

Excellent communication and customer service

5
Customer service provision was good and felt listened to my request, that does make me feel valued customer, si thank you and good luck for award. Reviewed on: 24th August 2023
Pramod Selkar's avatar
Pramod Selkar

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