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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.72 (9156 reviews)

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4.72

Based on 9,156 reviews, last reviewed 17th Sep 2026

700% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Smooth and proffesional operation. Smooth and proffesional operation. My house got flooded by bursed water pipe. Policy Expert sent a crew to remove flooded flooring, instaled industria... Read more Reviewed on: 5th September 2026

Latest lowest rating:

1

Terrible service at renewal, claims experience poor Our policy premium almost doubled at renewal. Got quotes elsewhere at a better price. They took renewal payment much earlier than expected, while we w... Read more Reviewed on: 17th September 2026

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9156)

Home insurance.

Good company, website easy to understand. Reviewed on: 24th August 2023

Home insurance

I haven't had to claim so don't know what the response time is like but they seem to be very efficient Reviewed on: 24th August 2023

Top house insurer

We have been insuring our house and contents with Policy Expert for a few years now. They are very reasonable on price and we have always been extremely happy with their service. Reviewed on: 24th August 2023

Great Insurance

Just what I need a simple insurance to cover my house and belongings Reviewed on: 24th August 2023

Great customer services and prices, what's not to love.

Have been using Policy Expert for a few years now and they can't be beaten for value for money, easy to use online services and real people on the end of the phone. It's nice not to have to swap and change. Reviewed on: 24th August 2023

My house flood

They were extremely helpful at this most traumatic time for me,my house was ruined upstairs and down and I was at the end of my tether,they were very prompt with sending two assessors out who both agreed it was the worst flood they’d ever seen..the one assessor popped here on a regular basis checking to see how the house was drying out and also gave me a few supportive words each time helping me to think that it could all be sorted over time..I obviously insured my house again when due for renewal and will continue to as the price is very reasonable and I’m now insured for any accident possible seen as I’m an unlucky person in general..hopefully il never need to claim again please god but at least I can rest assured knowing that they are very helpful and don’t mess you about. Reviewed on: 24th August 2023

Easy to join

I found this insurance policy through a comparison site. It's half the price of renewing with my existing insurance company and provides better cover. The whole process of taking out the policy was very easy and the website is easy to understand. Reviewed on: 24th August 2023

Easy to sort and really competitive

Haven’t had to claim, but everything else has been a breeze. Reviewed on: 24th August 2023

Happy customer

I have been with them for years and have no problem. Reviewed on: 24th August 2023

Very simple and great price

Great experience & got higher levels of cover for less than the basic package of other insurers. Reviewed on: 24th August 2023

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