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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.73 (9136 reviews)

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4.73

Based on 9,136 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Beats comparison sites

Beats the top 3 comparison sites every year for me (like 4 like basis), if not on the renewal quote, following a short call. Been with them now at current address for over 6 years. Can't fault them. And no, they've not paid me to say this! Reviewed on: 24th August 2023

Excellent customer service

Agent was really helpful and went extra mile to help out Reviewed on: 24th August 2023

Fully covered package.

my second year with them. I introduced my father as well. Reviewed on: 24th August 2023

Easy to deal with and very competitively priced.

I have been with Policy expert for a few years now and I expect to be with them for the foreseeable future. Reviewed on: 24th August 2023

Good value home insurance

My home insurance was very easy to set up. The communication from the company is fantastic. Overall a great value policy which I will be renewing next year Reviewed on: 24th August 2023

Positive, uncomplicated experience

Instructions and policy details were clear and concise, and suited my needs nicely. As a bonus, pricing was also very competitive. Reviewed on: 24th August 2023

Happy customer

Not had to use yet but always efficient and good value for money, been with them for quite a few years. Reviewed on: 24th August 2023

Great service

Very straightforward to arrange and any questions answered quickly and with lots of detail Reviewed on: 24th August 2023

Good insurance

I've been with policy expert for a while now and I've never had any problems, easy to insure with any issues a good customer service team and reasonable prices. Reviewed on: 24th August 2023

Value for money

Provide the same cover at a lower price Reviewed on: 24th August 2023

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