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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Excellent customer service

Agent was really helpful and went extra mile to help out Reviewed on: 24th August 2023

Fully covered package.

my second year with them. I introduced my father as well. Reviewed on: 24th August 2023

Easy to deal with and very competitively priced.

I have been with Policy expert for a few years now and I expect to be with them for the foreseeable future. Reviewed on: 24th August 2023

Good value home insurance

My home insurance was very easy to set up. The communication from the company is fantastic. Overall a great value policy which I will be renewing next year Reviewed on: 24th August 2023

Positive, uncomplicated experience

Instructions and policy details were clear and concise, and suited my needs nicely. As a bonus, pricing was also very competitive. Reviewed on: 24th August 2023

Happy customer

Not had to use yet but always efficient and good value for money, been with them for quite a few years. Reviewed on: 24th August 2023

Great service

Very straightforward to arrange and any questions answered quickly and with lots of detail Reviewed on: 24th August 2023

Good insurance

I've been with policy expert for a while now and I've never had any problems, easy to insure with any issues a good customer service team and reasonable prices. Reviewed on: 24th August 2023

Value for money

Provide the same cover at a lower price Reviewed on: 24th August 2023

This is my third year of contents and buildings insurance

I have never had to make a claim or had to contact customer services, therefore I can only comment on the value for the cover provided which I have found to be excellent. Reviewed on: 24th August 2023

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