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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Very Happy

Good value home insurance. Quick & easy process to apply and renew. Would recommend. Reviewed on: 24th August 2023

Professional & cost effective

I have been with Policy Expert for a few years and they are very competitive on price and make the whole process very easy from start to finish. Reviewed on: 24th August 2023

easy to use,great value

easy to renew,simple to understand,good communication,great pricing Reviewed on: 24th August 2023

No Hassle from start to finish would recommend to all my colleagues and friends

Straight to the point with no hidden agenda, great customer relations at a very competitive cost. Reviewed on: 24th August 2023

Terrible insurance company

Have been trying to make a claim and it is not progressing, the claims handlers are useless Reviewed on: 24th August 2023

My review

I find policy expert vert committed and always have excellent communication with the policy holder regularly. Excellent Reviewed on: 24th August 2023

Easy to use, no fuss, no drama, no need to shop around.

I have taken my home insurance through Policy Expert for many years and never felt the need to 'shop around' as their quotes are always competitive. I have only made a claim once (drains) and this was handled quickly and efficiently - unlike the drains at the time that needed immediate action! The job was sorted and life's flow returned to normal. No fuss, no drama. Reviewed on: 24th August 2023

Helpful and contactable!

Setting up my account was so easily done online and very reasonable and affordable payments. Reviewed on: 24th August 2023

Simple online insurance.

It's easy to create an account. All my insurance needs were covered at a very competitive price. Reviewed on: 24th August 2023

1st Rate Company, Excellent Communication and very competitive pricing

Dealt with them for a few years now, always come up trumps on pricing, excellent service and communication Reviewed on: 24th August 2023

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