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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Excellent service

Not only did Policy expert provide the most competitive price their customer service was second to none and the speed of which they handled my insurance was impressive, i would not hesitate to continue to use them and to refer to family and freinds, five star all round Reviewed on: 24th August 2023

Premium Cover not Premium Price

Excellent value for money.For a small extra premium you can cover your keys if lost or damaged for extra peace of mind.I have been with them for almost ten years and have had no big shocks when renewing annually Reviewed on: 24th August 2023

Fully recommend

My renewal quote came through from my last insurance company and I was shocked to see it had gone up by a third. When searching for a new quote I found Policy Expert very helpful, simple to navigate as everything is online and great value. Reviewed on: 24th August 2023

Easy and very affordable

It took about 2 minutes to fill in the form and saved me about £200! What’s not to like about this Reviewed on: 24th August 2023

Great Value for Wide Coverage

Highly recommended Policy Expert to arrange competitive home insurance with excellent limits. Reviewed on: 24th August 2023

Good value and easy to use

Good value for money even with customised insurance. Site is easy to use and understand, would definitely recommend them! Reviewed on: 24th August 2023

fair price BUT

haggle to avoid being charged silly renewal premium in full (got 21% reduction, same cover) and can't comment on service quality as have never made a claim Reviewed on: 24th August 2023

Excellent cover

Always had excellent service after multiple renewals. Reviewed on: 24th August 2023

Thumbs up

My needs are looked after in a professional and caring way Reviewed on: 24th August 2023

Best service

I took the home insurance from policy expert . I had to call then twice since taken policy and arrange was made for engineer to attend to solve the problem . It was all done in shot period. I am happy with service. Reviewed on: 24th August 2023

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