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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.72 (9156 reviews)

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4.72

Based on 9,156 reviews, last reviewed 17th Sep 2026

700% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Smooth and proffesional operation. Smooth and proffesional operation. My house got flooded by bursed water pipe. Policy Expert sent a crew to remove flooded flooring, instaled industria... Read more Reviewed on: 5th September 2026

Latest lowest rating:

1

Terrible service at renewal, claims experience poor Our policy premium almost doubled at renewal. Got quotes elsewhere at a better price. They took renewal payment much earlier than expected, while we w... Read more Reviewed on: 17th September 2026

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9156)

Excellent Service

Obtaining a quote was very easy to do and the price was very competitive so it was a no-brainer to insure with Policy Expert. Reviewed on: 24th August 2023

Brilliant

Customer service always easy and straight forward prompt and really competitively priced. Reviewed on: 24th August 2023

There are policies and policies but only ONE POLICY EXPERT

Smooth complete and done....xxxxx Reviewed on: 24th August 2023

Great cover

Easy to set up cover done online. Definitely recommend. Great cover at a competitive premium. Reviewed on: 24th August 2023

Excellent

Had a really good experience no issues at all Reviewed on: 24th August 2023

Do their best to not pay your claim

I have insured with Policy Expert since May 2019 and I had a drain that it turns out was blocked by a crack in the drain leading to the main sewer that was, looking back, probably caused by groundworks done to level the ground for paving slabs in September 2019 but it did not become an issue until April 2023 - the waste water was probably seeping into the ground instead of the drain until that point. I reported it and the assessor told me that the insurer would have approved it 2 years ago but probably would not now. That was found to be true. The insurers own contractors even had the cheek to quote me for the repair before the insurer had turned my claim down. And let's not get into their Claim Handling Software - it is appalling. I asked to make an appeal against the decision but I was given no information as to how to do it. Do not trust Policy Expert if you ever have to claim. Reviewed on: 24th August 2023

My first choice.

Everything I'm looking for in an insurance policy. On top of that "a great price too". Reviewed on: 24th August 2023

excellent company

have been with Policy Expert for a number of years now. find prices have stayed realistic and am happy to renew every year. Reviewed on: 24th August 2023

Good company reasonable prices

I have stayed with Policy Expert for a few years as they are competively priced. Reviewed on: 24th August 2023

Really easy to get the exact cover we needes

It was so straightforward to arrange and ensure we had the right cover. We were really impressed with how Policy Expert got in touch with us to check that the cover arranged was exactly what we needed - no hard sell, just to ensure we were well covered for any eventuality. Really impressed with the service and professionalism undertaken. Thank you - we have real peace of mind now we are covered with Policy Expert. Reviewed on: 24th August 2023

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