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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.78 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Brilliant

Customer service always easy and straight forward prompt and really competitively priced. Reviewed on: 24th August 2023

There are policies and policies but only ONE POLICY EXPERT

Smooth complete and done....xxxxx Reviewed on: 24th August 2023

Great cover

Easy to set up cover done online. Definitely recommend. Great cover at a competitive premium. Reviewed on: 24th August 2023

Excellent

Had a really good experience no issues at all Reviewed on: 24th August 2023

Do their best to not pay your claim

I have insured with Policy Expert since May 2019 and I had a drain that it turns out was blocked by a crack in the drain leading to the main sewer that was, looking back, probably caused by groundworks done to level the ground for paving slabs in September 2019 but it did not become an issue until April 2023 - the waste water was probably seeping into the ground instead of the drain until that point. I reported it and the assessor told me that the insurer would have approved it 2 years ago but probably would not now. That was found to be true. The insurers own contractors even had the cheek to quote me for the repair before the insurer had turned my claim down. And let's not get into their Claim Handling Software - it is appalling. I asked to make an appeal against the decision but I was given no information as to how to do it. Do not trust Policy Expert if you ever have to claim. Reviewed on: 24th August 2023

My first choice.

Everything I'm looking for in an insurance policy. On top of that "a great price too". Reviewed on: 24th August 2023

excellent company

have been with Policy Expert for a number of years now. find prices have stayed realistic and am happy to renew every year. Reviewed on: 24th August 2023

Good company reasonable prices

I have stayed with Policy Expert for a few years as they are competively priced. Reviewed on: 24th August 2023

Really easy to get the exact cover we needes

It was so straightforward to arrange and ensure we had the right cover. We were really impressed with how Policy Expert got in touch with us to check that the cover arranged was exactly what we needed - no hard sell, just to ensure we were well covered for any eventuality. Really impressed with the service and professionalism undertaken. Thank you - we have real peace of mind now we are covered with Policy Expert. Reviewed on: 24th August 2023

Amazing customer experience

Great products and amazing customer experience over many years. Reviewed on: 24th August 2023

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