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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.78 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Good value for money

Easy to deal with at sorting out claims fast and efficient Reviewed on: 24th August 2023

First class service.

I’ve found Policy Expert to provide an excellent service, providing sound customer dialogue; communicating information and taking action v swiftly to complete issues most swiftly. Many thanks Reviewed on: 24th August 2023

Best value and Trustworthy

Never had a problem with Policy Expert, always a good and fair deal, good value and above all, trustworthy!! Reviewed on: 24th August 2023

Super quote

Good competitive quote with a policy that fitted my requirements. Reviewed on: 24th August 2023

it was as you would wish

Very easy to complete online, very competitively priced, easy to see what you were covered for. Thankfully I have not had to make a claim , which I guess is when you find out how good the company really is. The indication was reassuring Reviewed on: 24th August 2023

Top Policy

Very simple and easy set up, easy to contact and reliable Reviewed on: 24th August 2023

The most important thing is done well.

How often to any of us actually need to speak to our insurance agent? Never hopefully, but when you do, you don't want to be hanging on the phone for an hour before you even speak to them!! I have had to speak to policy expert twice, both times I was through and my issues were dealt with within 15 minutes! So with this and the best price too I'm very happy with them for our insurance! Reviewed on: 24th August 2023

Fast efficient service

I had the misfortune of a progressive plumbing leak which was causing extensive damage. Policy Expert handled my claim quickly and efficiently with minimal disruption. Their appointed assessor also progressed things quickly so that we were able to restore things quickly. Reviewed on: 24th August 2023

Great value home insurance and easy accessibility on line.

Besides being easy to purchase home insurance on line with Policy Expert,they also give extra cover which is still added when you renew the following years with only a moderate increase , and still undercut rival insurance company quotes. Reviewed on: 24th August 2023

Excellent Service

Obtaining a quote was very easy to do and the price was very competitive so it was a no-brainer to insure with Policy Expert. Reviewed on: 24th August 2023

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