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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.74 (9139 reviews)

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4.74

Based on 9,139 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9139)

excellent service

excellent service, very easy to deal with Reviewed on: 24th August 2023

Very satisfied customer :)

Insurance can be a bit of a nightmare, but my time with Policy Expert has been wonderful. I love the convenience of being able to view my policy and make changes online, and I've not had any problems so far. Really appreciated their competitive pricing too! Reviewed on: 24th August 2023

Renewed

Didn’t hesitate to renew my policy as it was a fair quote and they answered all my questions Reviewed on: 24th August 2023

Good value for money

Easy to deal with at sorting out claims fast and efficient Reviewed on: 24th August 2023

First class service.

I’ve found Policy Expert to provide an excellent service, providing sound customer dialogue; communicating information and taking action v swiftly to complete issues most swiftly. Many thanks Reviewed on: 24th August 2023

Best value and Trustworthy

Never had a problem with Policy Expert, always a good and fair deal, good value and above all, trustworthy!! Reviewed on: 24th August 2023

Super quote

Good competitive quote with a policy that fitted my requirements. Reviewed on: 24th August 2023

it was as you would wish

Very easy to complete online, very competitively priced, easy to see what you were covered for. Thankfully I have not had to make a claim , which I guess is when you find out how good the company really is. The indication was reassuring Reviewed on: 24th August 2023

Top Policy

Very simple and easy set up, easy to contact and reliable Reviewed on: 24th August 2023

The most important thing is done well.

How often to any of us actually need to speak to our insurance agent? Never hopefully, but when you do, you don't want to be hanging on the phone for an hour before you even speak to them!! I have had to speak to policy expert twice, both times I was through and my issues were dealt with within 15 minutes! So with this and the best price too I'm very happy with them for our insurance! Reviewed on: 24th August 2023

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