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Policy Expert : Home Insurance reviews

Name: Home Insurance
Rating: 4.78 (9123 reviews)

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4.78

Based on 9,123 reviews, last reviewed 26th May 2025

200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Simple to understand, easy to renew. Simple to understand, easy to renew. Reviewed on: 26th May 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Before taking out home insurance, be sure to read customer reviews for the provider and its policies. Double check when reading reviews that they’re for the right type of insurance: buildings, contents, or both. We collect Policy Expert home insurance reviews to help you make an informed decision when choosing your new provider.

Choose from three levels of home cover: bronze, silver and gold. Policy Expert has flexible policies that can be tailored to your needs with a selection of additional add-ons. For example, you can choose to add on emergency cover, away from home protection and more.

Each homeowner will have different needs from a home insurance policy. You may be searching for the highest level of contents cover to protect your belongings. Or perhaps you need a robust buildings insurance policy? You may simply be looking for the most cost-effective, combined policy. Whatever your needs, read the Policy Expert home insurance reviews on Smart Money People. Our reviews are left by genuine policyholders to give you insight into what you can expect as a Policy Expert customer.

Have you had a home insurance policy with Policy Expert? Share your honest experience with others. Did you take out contents insurance, buildings insurance, or both? Which level of cover did you choose, and were you satisfied with your choice? Did you find the price of your premium to be reasonable? Did you select any additional add-ons, and have they proved worthwhile? Did you have any experience with the customer service team? Whether good or bad, write a Policy Expert home insurance review today. Together, we can help people like you make better decisions.

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Policy Expert Home Insurance reviews (9123)

Do their best to not pay your claim

I have insured with Policy Expert since May 2019 and I had a drain that it turns out was blocked by a crack in the drain leading to the main sewer that was, looking back, probably caused by groundworks done to level the ground for paving slabs in September 2019 but it did not become an issue until April 2023 - the waste water was probably seeping into the ground instead of the drain until that point. I reported it and the assessor told me that the insurer would have approved it 2 years ago but probably would not now. That was found to be true. The insurers own contractors even had the cheek to quote me for the repair before the insurer had turned my claim down. And let's not get into their Claim Handling Software - it is appalling. I asked to make an appeal against the decision but I was given no information as to how to do it. Do not trust Policy Expert if you ever have to claim. Reviewed on: 24th August 2023

My first choice.

Everything I'm looking for in an insurance policy. On top of that "a great price too". Reviewed on: 24th August 2023

excellent company

have been with Policy Expert for a number of years now. find prices have stayed realistic and am happy to renew every year. Reviewed on: 24th August 2023

Good company reasonable prices

I have stayed with Policy Expert for a few years as they are competively priced. Reviewed on: 24th August 2023

Really easy to get the exact cover we needes

It was so straightforward to arrange and ensure we had the right cover. We were really impressed with how Policy Expert got in touch with us to check that the cover arranged was exactly what we needed - no hard sell, just to ensure we were well covered for any eventuality. Really impressed with the service and professionalism undertaken. Thank you - we have real peace of mind now we are covered with Policy Expert. Reviewed on: 24th August 2023

Amazing customer experience

Great products and amazing customer experience over many years. Reviewed on: 24th August 2023

Easy, great company

Easy home insurane and contactable company Reviewed on: 24th August 2023

Excellent service

Not only did Policy expert provide the most competitive price their customer service was second to none and the speed of which they handled my insurance was impressive, i would not hesitate to continue to use them and to refer to family and freinds, five star all round Reviewed on: 24th August 2023

Premium Cover not Premium Price

Excellent value for money.For a small extra premium you can cover your keys if lost or damaged for extra peace of mind.I have been with them for almost ten years and have had no big shocks when renewing annually Reviewed on: 24th August 2023

Fully recommend

My renewal quote came through from my last insurance company and I was shocked to see it had gone up by a third. When searching for a new quote I found Policy Expert very helpful, simple to navigate as everything is online and great value. Reviewed on: 24th August 2023

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