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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Excellent service

Really easy to set up and communication is great when needed. Reviewed on: 24th August 2023

Home Insurance delight

With the cost of living we were so happy to find home insurance that has robust cover for less. We have been let down previous insurance companies. Happy to have a name we trust (they used to cover students 20 years ago) and get all the extras covered for our family needs Reviewed on: 24th August 2023

Great insurance provider

Easy website to navigate, great customer service. Would highly recommend. Reviewed on: 24th August 2023

No fuss or time wasting.

My policy suits me down to the point. No fuss or time wasting through the whole prove process and the premium is more than fair. Reviewed on: 24th August 2023

A quick and easy solution

I find policy expert to be quick and easy. A good insurer based on my experience. Reviewed on: 24th August 2023

Easily the best provider.

Got my renewal notice quick chat with customer services, as a returning customer. Really got a better deal. Reviewed on: 24th August 2023

Great price easy set up

My insurer increased my premium by 25% and wouldn’t move on price policy expert gave better cover for better price than I paid last year easy to action online all docs received by E mail quickly . Would recommend to anyone Reviewed on: 24th August 2023

Thumbs up every time

Helpful staff, good competitive prices. Would highly recommend every time Reviewed on: 24th August 2023

Good Customer Service

I have had no issues with my policy. Communication has been positive any time I have had to make contact. Regular updates are provided via email. This is my second year with Policy Expert. Reviewed on: 24th August 2023

Good service

No paperwork, everything online as and when you need it . People need to accept change as masses of paperwork at home to file is a waste of paper and effort, so saves trees and energy which can only be a good thing. Reviewed on: 24th August 2023

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