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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.74 (9140 reviews)

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4.74

Based on 9,140 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9140)

Value

Great value given best price going when renewing Reviewed on: 24th August 2023

Great company / great service

I have used policy expert for years. Their policies are tailored, easy to understand, straight forward and user friendly. Great customer service and overall experience. Highly recommend. Reviewed on: 24th August 2023

What's not to like about them!

Thankfully we've not needed to claim against anything as yet, so can't comment on their claims procedures, but the cover offered and cost to insure is very competitive. We have already referred our parents to this company who switched to them after comparing with their existing insurer. Reviewed on: 24th August 2023

Paid in full following storm damage

The test of an insurance company is when you need to make a claim. I did make a claim following stormy winter weather and found them quickly able to approve the work. Payment was made in full approx 2 months after the claim. Overall I was very satisfied with the handling of my claim. Reviewed on: 24th August 2023

Brilliant!

Good service, friendly staff. Fortunately not had to claim but would feel comfortable knowing that Id be taken care of if I needed to. Reviewed on: 24th August 2023

Professional service with competitive pricing

Thankfully i have not had to claim, but the professional and friendly service i have received as well as competitive pricing has meant i have remained a customer for a number of years. Reviewed on: 24th August 2023

Great cover great value

Good value, competitive cover. Clear easily understood documentation, peace of mind and reassuring to know I have Policy expert to turn to if I need them. Reviewed on: 24th August 2023

Renewals

Says it all...wouldn't renew if I didn't think I had had a good deal. Reviewed on: 24th August 2023

Easy to deal with

Helpful, courteous, good price, great cover Reviewed on: 24th August 2023

Great value and can tailor to your requirements

It’s all in the title. Complete cover without being ripped off. Reviewed on: 24th August 2023

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