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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Best cover no hassle home insurance

Been with Policy Expert for a number of years and they always manage to keep the renewal cost just a bit less than the previous year. That is what I call a loyalty bonus. Reviewed on: 24th August 2023

best in the business

easy polite friendly people who are easy to understand only had one claim in 40 years they sorted it easily when i needed it Reviewed on: 24th August 2023

Policy Expert, a pleasure to deal with

Good value and easy to deal with. Also very easy to speak to them on the phone. They take the hassle away. Reviewed on: 24th August 2023

Excellent

Best home insurance provider at a very good price Reviewed on: 24th August 2023

Best value - everything covered

Very easy to set up policy which was very competitive and included everything Reviewed on: 24th August 2023

Easy to deal with

Always kept informed even throughout the life of the policy. Sends reminders in very good time. You don’t have to worry about a thing. How much is that worth Reviewed on: 24th August 2023

Value

Great value given best price going when renewing Reviewed on: 24th August 2023

Great company / great service

I have used policy expert for years. Their policies are tailored, easy to understand, straight forward and user friendly. Great customer service and overall experience. Highly recommend. Reviewed on: 24th August 2023

What's not to like about them!

Thankfully we've not needed to claim against anything as yet, so can't comment on their claims procedures, but the cover offered and cost to insure is very competitive. We have already referred our parents to this company who switched to them after comparing with their existing insurer. Reviewed on: 24th August 2023

Paid in full following storm damage

The test of an insurance company is when you need to make a claim. I did make a claim following stormy winter weather and found them quickly able to approve the work. Payment was made in full approx 2 months after the claim. Overall I was very satisfied with the handling of my claim. Reviewed on: 24th August 2023

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