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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Easy

Good company, no hassle and easy to set up Reviewed on: 24th August 2023

Value for money

I’ve had this insurance a couple of years and found them value for money Reviewed on: 24th August 2023

Amazing

Helpful and caring about getting the best fir you Reviewed on: 24th August 2023

Best and friendly provider.

Understand and renewal time helpfully. Reviewed on: 24th August 2023

Best customer services

Very quick and efficient service. Great price, nit only at the time of sale but also renewals. Reviewed on: 24th August 2023

Clear, no jargon insurance sensibly priced

The process of taking out the insurance was streamlined and easy, I also really liked the way the terms were laid out. I felt like I really knew what I was covered for as well as where the limits of the cover were. Straightforward and priced sensibly. Reviewed on: 24th August 2023

Good service

Always keeps me informed. Got behind on my payments in winter. Never pestered me for the money. I am now caught up Reviewed on: 24th August 2023

good deal?

great experience so easy. great staff , very helpful , and polite. Reviewed on: 24th August 2023

Value, service, confidence

I have been with Policy Expert for a while. Always competitively priced and always easy to deal with. Reviewed on: 24th August 2023

First time

Just brought a new house and having no dealt with home insurance before, the woman on the phone was brilliant and was able to sort me out Reviewed on: 24th August 2023

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