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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Cheap as chips

Best value around. Very easy website to use Reviewed on: 16th September 2022

Good service

……. So far, let’s hope they keep it up! Reviewed on: 16th September 2022

Excellent experience

I set up my home insurance On line & was covered immediately. The Web page so easy to use & understand. Great work Reviewed on: 16th September 2022

A light at the end of the tunnel.

I was trawling the internet and speaking to insurance brokers in an attempt to to secure a reasonably priced home insurance for our specific requirements. It was only when I located Policy Expert that I discovered a company with a sensible pragmatic approach to insuring property. Reviewed on: 16th September 2022

It was quick, easy and cost effective to obtain my home insurance

Policy Expert have been very clear and concise in all of their communications. Reviewed on: 16th September 2022

simple and good value

Good value and easy to set up and understand extent of cover. Reviewed on: 16th September 2022

Great Service

Used policy expert for a few years now ..Great customer service also Great service . The cost hasn't increased that much over the years so win win for us . Reviewed on: 16th September 2022

Easy Home Insurance

Straight forward no fuss or confusion easy to buy got exactly what was quoted for and able to access my policy online. Reviewed on: 16th September 2022

Avoid at all costs!

Avoid at all costs! Having paid my insurance premiums in good faith for many years without making a claim I finally called on my insurer following a garage break-in and theft. I had my garage door prised open enough (we think with a car jack) for someone to open manually from the inside then help themselves to its content. Our neighbours have footage of the perpetrators. Policy Expert/ Trinity Claims acknowledge that force was applied to gain access but because no damage was caused to the door they have refused to pay out. I asked what would have happened if someone picked the house lock and emptied the contents of the house and they confirmed that this would not be covered. We had a roller shutter contractor look at the door and they confirmed that someone who knows what they are doing could get into 60-70% of garage doors without causing any damage to them. Essentially the cover is not worth the paper its written on. 'Computer says no'! Avoid and go with a reputable provider. Reviewed on: 16th September 2022

excellent cover at reasonable price

had a very smooth process in establishing our home insurance with policy expert, very good cover at very good price. happy so far! Reviewed on: 16th September 2022

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