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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.73 (9139 reviews)

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4.73

Based on 9,137 reviews, last reviewed 11th Jun 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Good communications and clear documents Well communicated and clear documents Reviewed on: 11th June 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9139)

Excellent service

I have always had excellent service that’s why I always recommend to others. Reviewed on: 17th September 2022

Competitive

I haven't had the need to claim which is really the true test of an insurance company's performance so this review is purely based on price and customer service to date. It is good so far but in the past my renewal has jumped up until I have phoned them to threaten moving away and they suddenly reduce the renewal premium. Shouldn't have to do that really. Reviewed on: 16th September 2022

Perfectly good insurance company

Reasonable price, haven't needed to claim. All cover we needed was taken care of. Reviewed on: 16th September 2022

Cheap as chips

Best value around. Very easy website to use Reviewed on: 16th September 2022

Good service

……. So far, let’s hope they keep it up! Reviewed on: 16th September 2022

Excellent experience

I set up my home insurance On line & was covered immediately. The Web page so easy to use & understand. Great work Reviewed on: 16th September 2022

A light at the end of the tunnel.

I was trawling the internet and speaking to insurance brokers in an attempt to to secure a reasonably priced home insurance for our specific requirements. It was only when I located Policy Expert that I discovered a company with a sensible pragmatic approach to insuring property. Reviewed on: 16th September 2022

It was quick, easy and cost effective to obtain my home insurance

Policy Expert have been very clear and concise in all of their communications. Reviewed on: 16th September 2022

simple and good value

Good value and easy to set up and understand extent of cover. Reviewed on: 16th September 2022

Great Service

Used policy expert for a few years now ..Great customer service also Great service . The cost hasn't increased that much over the years so win win for us . Reviewed on: 16th September 2022

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