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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.72 (9156 reviews)

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4.72

Based on 9,156 reviews, last reviewed 17th Sep 2026

700% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Smooth and proffesional operation. Smooth and proffesional operation. My house got flooded by bursed water pipe. Policy Expert sent a crew to remove flooded flooring, instaled industria... Read more Reviewed on: 5th September 2026

Latest lowest rating:

1

Terrible service at renewal, claims experience poor Our policy premium almost doubled at renewal. Got quotes elsewhere at a better price. They took renewal payment much earlier than expected, while we w... Read more Reviewed on: 17th September 2026

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9156)

Peace of mind

We haven’t needed to claim, however knowing we have insurance (just in case we need it, hopefully we won’t) gives us peace of mind. Reviewed on: 18th September 2022

Good vale and great customer service

I have used Policy Expert a few times and am very happy with the value of my policies and the customer service. Will continue to use them! Reviewed on: 17th September 2022

Better cover, cheaper price

I used to be with Admiral for my home insurance, however they are not as good as they used to be and proving to be extremely expensive. That's when I found Policy Expert through comparison websites. Furthermore, after seeing from many positive reviews on many websites, I've clearly made the right choice to switch. Reviewed on: 17th September 2022

Friendly service

I don't need to tell anyone that house-moving is probably the most stressful thing of all. But switching to Policy Expert for home insurance for my new house was such an easy task to do; applying for it on its website was an uncomplicated thing. Reviewed on: 17th September 2022

Cheap and easy

Was easily the cheapest quote and the application was simple and reasonably quick.Held 1 star back, as not had a claim so don't know what their service is like. Reviewed on: 17th September 2022

Simplicity

This was so quick and simple and good value too. Reviewed on: 17th September 2022

Just what is needed!

AS a 75-year-old, it is very important to get the insurance cover that is exactly as I need and at a good value price. Policy Expert delivered this with no problems band no fuss. Reviewed on: 17th September 2022

New customer

New customer but they were one of the cheapest for the level of cover I needed. Good reviews which lead me to go with them. Touch wood not had to use which is why not given full marks for scores. Reviewed on: 17th September 2022

Excellent service

I have always had excellent service that’s why I always recommend to others. Reviewed on: 17th September 2022

Competitive

I haven't had the need to claim which is really the true test of an insurance company's performance so this review is purely based on price and customer service to date. It is good so far but in the past my renewal has jumped up until I have phoned them to threaten moving away and they suddenly reduce the renewal premium. Shouldn't have to do that really. Reviewed on: 16th September 2022

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