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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

called out to fix boiler problem, dealt with and fixed

good quick response,all well now so no problems Reviewed on: 10th August 2022

Very competitively priced.

Very competitive premium - no other company came close in terms of what was offered for the price Reviewed on: 10th August 2022

Quick, cheap and easy

Took out home insurance policy. Great value and much cheaper than many elsewhere. The whole sign up was quick and easy to understand. Will be using again Reviewed on: 10th August 2022

Great value and customer service.

Customer support is excellent. Prices are amazing Reviewed on: 10th August 2022

Home Emergency

Very quick and efficient when the lock of my door front door broke one afternoon. By mid evening the locksmith was here making my door secure with a new lock. Very happy with their service. Reviewed on: 10th August 2022

simple, great value

so so easy to navigate the website and buy the product we needed. great value as so much cheaper than previous insurer for like for like policy. Reviewed on: 10th August 2022

Very competitive cover!

Taking out a policy with Policy Expert was very straightforward. Their cover is as comprehensive as the market leaders but at a reasonable price. Reviewed on: 10th August 2022

Quick and Simple

Was best priced with the best cover Simple to set up and easy to maintain. Looking forward to renewal to see how that stacks up Reviewed on: 10th August 2022

Cost effective and efficient

Whilst I have not experienced the companies response to claims, having changed to them in the last 6 months I can state that their costs have been transparent and fair and the change over was very efficient. Reviewed on: 10th August 2022

Very comprehensive cover, and reasonable price

Good customer service, and good communications from the outset. Reviewed on: 10th August 2022

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