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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.72 (9156 reviews)

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4.72

Based on 9,156 reviews, last reviewed 17th Sep 2026

700% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Smooth and proffesional operation. Smooth and proffesional operation. My house got flooded by bursed water pipe. Policy Expert sent a crew to remove flooded flooring, instaled industria... Read more Reviewed on: 5th September 2026

Latest lowest rating:

1

Terrible service at renewal, claims experience poor Our policy premium almost doubled at renewal. Got quotes elsewhere at a better price. They took renewal payment much earlier than expected, while we w... Read more Reviewed on: 17th September 2026

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9156)

Cost effective and efficient

Whilst I have not experienced the companies response to claims, having changed to them in the last 6 months I can state that their costs have been transparent and fair and the change over was very efficient. Reviewed on: 10th August 2022

Very comprehensive cover, and reasonable price

Good customer service, and good communications from the outset. Reviewed on: 10th August 2022

Quality cover and service at a very reasonable cost

1. Call handler was polite friendly knowledgeable and happy to indulge my numerous questions and scenarios with a positive and happy attitude. 2. The level and choices of cover offered and available was great. 3. The price was really great value for money and considerably cheaper than major highstreet/brand insurers. Very pleased. Reviewed on: 10th August 2022

Perfect cover and perfect price

Everything wrapped up in one bundle at an extremely great but competitive price. Was easy to navigate site and products and now have a year stress free knowing we have a wonderful company in charge. Reviewed on: 10th August 2022

The best ,most efficient and easiest company

It's an absolute pleasure to have a company that strives to treat customers as human beings and to set out their policies in easily understandable wording and options . I cannot rate them highly enough and will certainly be using this company again as well as recommending them to everyone. Reviewed on: 10th August 2022

Amazing company and great price

Great price on my home insurance Great customer service All round great company Reviewed on: 10th August 2022

Great customer service

Also easy to use website and clear wording Reviewed on: 10th August 2022

Excellent service

Gave me the same cover for less than one third of the price of my existing cover Reviewed on: 10th August 2022

Competitive price

Easy to change to from previous company used. Looking forward to a similarly competitive price next year Reviewed on: 10th August 2022

Clear and simple

Easy to personalise the policy to meet our needs Reviewed on: 10th August 2022

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