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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Great experience so far

Fantastic Customer experience so far, great value for the cover provided. Reviewed on: 10th August 2022

Great Service

Easy to get a quote and such a good price! Reviewed on: 10th August 2022

Good cover, good price.

Very easy to take out the cover required at a good price. Only cover what you need. Reviewed on: 10th August 2022

Reasonably priced and easy to deal with

Reasonably priced and easy to deal with Reviewed on: 10th August 2022

They have it all covered.

The biggest purchase you will probably ever make is a house so it is essential to have it fully insured every year. Policy Expert has it all covered on different levels. Home with or without content cover. Covers, flood, fire, accidental damage without costing you the earth which is very important just now with the cost of living crisis and the fuel price escalation. Reviewed on: 10th August 2022

Easy to use, and sign up

When my insurance came up for renewal, there were the best offer hands down. Really simple to sign up. Reviewed on: 10th August 2022

Everything I need with least fussy, best price

Exactly what I’ve said above. Friendly, competitively priced. Just what is needed In these times. Reviewed on: 10th August 2022

Policy Expert has been a joy to deal with. They provide easy to understand documents without any jargon and their customer services team helped me easily add a high value item to my home insurance, great customer service and prices.

Not only did Policy Expert provide a great quote for my home and contents insurance (so much so that I switched providers), their customer service team was so great to deal with when I needed to add some jewellery to my policy. They explained everything clearly and with just the right amount of detail. Everything so far has felt very easy and smooth when dealing with Policy Expert. Reviewed on: 10th August 2022

Excellent value for great cover

Best price out there for the same level of cover from all other top leading companies, great people to speak to over the phone to Reviewed on: 10th August 2022

Very competitive and easy to set up

I had been quoted a very large premium which was exactly the same cover on a smaller house than a family members on the same estate by a larger well known company. Double the price in fact. I went with Policy expert as the cover was very similar to what I already had for almost half the cost I was quoted. It was easy to set up online. I also got key cover and really like the idea of having a key ring to help with lost keys etc. these were sent through quite quickly after the set up as well. Reviewed on: 10th August 2022

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