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Policy Expert : Home Insurance reviews

4.78
Based on 9,124 reviews, last reviewed 12th Jun 2025
100% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Hassle free home insurance from Policy Expert v... Purchased annual home insurance from Policy Expert via Money Supermarket, hassle free experience. Reviewed on: 12th June 2025
Francis Butterworth 's avatar
Francis Butterworth

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer

About this product

Before taking out home insurance, be sure to read customer reviews for the provider and its policies. Double check when reading reviews that they’re for the right type of insurance: buildings, contents, or both. We collect Policy Expert home insurance reviews to help you make an informed decision when choosing your new provider.

Choose from three levels of home cover: bronze, silver and gold. Policy Expert has flexible policies that can be tailored to your needs with a selection of additional add-ons. For example, you can choose to add on emergency cover, away from home protection and more.

Each homeowner will have different needs from a home insurance policy. You may be searching for the highest level of contents cover to protect your belongings. Or perhaps you need a robust buildings insurance policy? You may simply be looking for the most cost-effective, combined policy. Whatever your needs, read the Policy Expert home insurance reviews on Smart Money People. Our reviews are left by genuine policyholders to give you insight into what you can expect as a Policy Expert customer.

Have you had a home insurance policy with Policy Expert? Share your honest experience with others. Did you take out contents insurance, buildings insurance, or both? Which level of cover did you choose, and were you satisfied with your choice? Did you find the price of your premium to be reasonable? Did you select any additional add-ons, and have they proved worthwhile? Did you have any experience with the customer service team? Whether good or bad, write a Policy Expert home insurance review today. Together, we can help people like you make better decisions.

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Policy Expert Home Insurance reviews (9124)

Excellent value

5
Would highly recommend great service and value Reviewed on: 9th September 2021

Happy

5
I am happy to stick with Policy Expert Reviewed on: 9th September 2021

Friendly and human customer service

5
I had to speak to a customer service adviser when I took out my insurance and the lady I spoke to was warm, personable and extremely knowledgeable. Such a refreshing change to an automated phone menu system and chatbots. Reviewed on: 9th September 2021

Customer Focused, Competitive and Efficient

5
A great company to deal with, totally customer focused with an extremely competitive product. Very professional and friendly outlook and attitude which left me feeling valued as being part of the profit, not the overhead! Reviewed on: 9th September 2021

Good value company

5
Good value and Competitive company Reviewed on: 9th September 2021

Cheap and easy

4
Cheap quote and reliable service. Reviewed on: 9th September 2021

Quick and easy to set up and understan

5
Web experience and review easy you understand and see the price change accordingly. Only critisim is that on a comparison site the price was very good and the lowest...after tweaking extra it actually was still a better deal. But overall very good experience and product. Reviewed on: 9th September 2021

Quick, simple and cost effective!

5
I've used a number of home insurance providers in the past, and none have come even close to Policy Expert. The setup and application process was quick and simple. Additionally, the annual cost of my home insurance has come down to around half of what I paid to previous insurers. All in all an excellent insurer - I would highly recommend them! Reviewed on: 9th September 2021

expert and excellent

5
really happy with my home insurance - great value quote, clear explanations of policy details made this an rady choice. policy sent quickly and i have received prompt replies to my enquiries. great service snd great value Reviewed on: 9th September 2021

Amazing

5
It was quite easy and quick process. Reviewed on: 9th September 2021

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