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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.73 (9137 reviews)

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4.73

Based on 9,137 reviews, last reviewed 11th Jun 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Good communications and clear documents Well communicated and clear documents Reviewed on: 11th June 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Excellent value

Had pretty cheap renewal quote but could beat it online. Rang them up and they matched the best quote with a lower excess to pay. Snapped their hand off. Reviewed on: 27th April 2018

Friendly & fast service

I was given a astronomical renewal Quote from my last Insurer even though I have made no claims whatsoever , I thought it very unfair and looked for a Insurer offering the same cover at a fairer and lower price. Policy Expert offered this so I changed to them. Reviewed on: 27th April 2018

Good service, good price

Their customer service is very good, and you can have a cash back if you though the TopCashback , so it is valuable Reviewed on: 27th April 2018

Efficient yet good value

Simple and straitforward with no problems Reviewed on: 27th April 2018

All covered

Easy to get the amount of cover you require with some free extras thrown in for good measure all a a great price thanks Reviewed on: 27th April 2018

Policy changes

Policy changes done very quick and easy. customer service is good in that sense. Reviewed on: 26th April 2018

Value for money

Easy set up online & very competitive quotes Reviewed on: 26th April 2018

Very pleased

Very good price and when I phoned got a nice young lady who completed my house insurance and didn't over try to sell me the extras I didn't want Reviewed on: 26th April 2018

Good Insurance Package to cater for your Needs

Policy Expert offers Insurance packages to cater for what you really need all simple to understand very competive Pricing reachable by phone as needed and completly trustworthy . Reviewed on: 26th April 2018

Good customer service

Good customer service from Leah who explained the service I would be getting provided with. Friendly manner on phone. Only downside had to wait about 7 minutes to speak to someone. Reviewed on: 25th April 2018

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