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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.73 (9137 reviews)

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4.73

Based on 9,137 reviews, last reviewed 11th Jun 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Good communications and clear documents Well communicated and clear documents Reviewed on: 11th June 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Helpful, easy and cheap

So, so easy to complete the online form. I had a question and rang the number, the phone was answered within a few minutes by a cheerful gentleman that answered my query. The price of my house and contents insurance is very reasonable and would recommend Policy Expert to anyone. Reviewed on: 28th April 2018

Renewal

Happy to renew my policy again excellent service good price, Reviewed on: 28th April 2018

Great Policy cover

Easy to contact, always helpful and good value for cover Reviewed on: 28th April 2018

Easy to switch good price

Easy to switch using comparison website and was a good price for lots of features Reviewed on: 28th April 2018

Great on-line insurance company.

This is the third year I have renewed my home cover with Policy Expert. They are one of the few companies who do look after their customers by ensuring renewal premiums are kept to a minimum each year. Your online account is easily accessible and has all your policy documents held for easy download if needed. Great hastle free experience. Reviewed on: 28th April 2018

Great home insurance provider

I found Policy Expert not only on of the cheapest but their customer service is second to none! Made the whole process totally easy and stress free! Reviewed on: 28th April 2018

Renew policy

Very good service & a reasonable price Reviewed on: 28th April 2018

Very simple service to use. Easy to understand

No hassles. Documents sent on time. Self explanatory. No issues Reviewed on: 28th April 2018

Excellent customer service!

Policy Expert reminded me in plenty of time that my renewal was up. I appreciated that my insurance policy was automatically renewed taking away any worry that I would forget! I was very happy with the quote. Fortunately I have never had to make a claim but I have had occasion to contact customer services and my query was dealt with quickly by a very friendly staff member. Reviewed on: 28th April 2018

Excellent Value

Had a pretty cheap renewal quote from Policy Expert. However, I found cheaper online. I rang them up and they matched the cheapest with a lower excess to pay. Snapped their hand off. Reviewed on: 27th April 2018

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