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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.75 (9138 reviews)

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4.75

Based on 9,138 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9138)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Value for Money

My previous provider had quoted me an increase of nearly 60% on what I had paid last year. On contacting them they were unable to improve on this and so I shopped around and, having researched Policy Expert your company appeared to give the best cover for a lot less than I had been asked to pay by my former provider. I therefore cancelled my policy with them and took out my new home and contents policy with you. I am hopeful that I will not encounter the same problems with your company when it comes to renewing my policy next year! Reviewed on: 2nd August 2024

Easy to deal with

Easy to deal with and even promoted a mid term review Reviewed on: 2nd August 2024

great service, was very quick and easy to use

great service, was very quick and easy to use Reviewed on: 2nd August 2024

All in all, very happy with the deal

The whole process of buying insurance was efficient. The price was good and cover was what I needed. I haven't had to make a claim, fortunately, but I'm confident that if I did the service would be good. All in all, very happy with the deal Reviewed on: 2nd August 2024

Good choice

Good price and referral prize, easy login and use online. Reviewed on: 2nd August 2024

Great experience so far we would recommend and will...

Great experience so far we would recommend and will continue to use for now as we are getting a good deal Reviewed on: 2nd August 2024

Easy sign up procedure.

Easy sign up procedure. Competitive prices. Reviewed on: 2nd August 2024

Good prompt service

Good prompt friendly service value for money Reviewed on: 2nd August 2024

Competitive quote, easy purchase, easy to access c...

Competitive quote, easy purchase, easy to access customer portal Reviewed on: 2nd August 2024

Very straightforward to purchase insurance

Very straightforward to purchase insurance Reviewed on: 2nd August 2024

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