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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.73 (9137 reviews)

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4.73

Based on 9,137 reviews, last reviewed 11th Jun 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Good communications and clear documents Well communicated and clear documents Reviewed on: 11th June 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Happy with service

Happy with service good price point. Reviewed on: 2nd August 2024

Cheap but poor claims experience

Two interactions - 1. Positive when I belatedly advised property was vacant - quick reply and no extra premium required. 2 Negative - when trying to obtain an emergency repair plumber from them - no support, had to arrange repair myself as there was no light in the loft where the water tank leak was and no 'ramsay' ladder but alternative step ladder was available - poor claims experience. Reviewed on: 2nd August 2024

Good advice and service

I made comparisons with many other insurers but the attention to detail afforded by Policy Expert convinced me to insure with them, and I am very pleased with that choice. Reviewed on: 2nd August 2024

Policy expert is brilliant, very reasonable premiums...

Policy expert is brilliant, very reasonable premiums and unmatching service. Very satisfied! Reviewed on: 2nd August 2024

Great job

Policy experts were great to deal with Reviewed on: 2nd August 2024

Excellent, prompt service, easy to access customer s...

Excellent, prompt service, easy to access customer services, good price. Reviewed on: 2nd August 2024

Value for money

Helpful staff who were able to offer me the insurance I wanted at a competitive price Reviewed on: 2nd August 2024

Value for Money

My previous provider had quoted me an increase of nearly 60% on what I had paid last year. On contacting them they were unable to improve on this and so I shopped around and, having researched Policy Expert your company appeared to give the best cover for a lot less than I had been asked to pay by my former provider. I therefore cancelled my policy with them and took out my new home and contents policy with you. I am hopeful that I will not encounter the same problems with your company when it comes to renewing my policy next year! Reviewed on: 2nd August 2024

Easy to deal with

Easy to deal with and even promoted a mid term review Reviewed on: 2nd August 2024

great service, was very quick and easy to use

great service, was very quick and easy to use Reviewed on: 2nd August 2024

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