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Policy Expert : Home insurance reviews

4.76
Based on 9,136 reviews, last reviewed 11th Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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14%
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1%
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0%
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1%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025
Dave C's avatar
Dave C

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer

About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Great Value......

5
After being insured with Policy Expert for 1 year, we shopped around when it was time for renewal......no other company came close. So fantastic price for the package we got. Reviewed on: 17th August 2017

Very good and informative.

5
Policy expert gave me home insurance at a reasonaible price. They provided what l was looking for and did keep asking to but on add on's. Reviewed on: 16th August 2017

Home Insurance renewal

5
Very easy to do with clear unambiguous guidance on what i was purchasing Reviewed on: 16th August 2017

Very happy customer

5
Delighted with the service I have received from Policy Expert so far! Great company; easy to deal with. Very competitive rates. Reviewed on: 16th August 2017

Great Service

5
The member of staff I spoke to was polite and knowledgeable. The cover is everything I need and seems good value. Thank you. Reviewed on: 16th August 2017

Excellent service

5
Quick and efficient - everything you want from an insurance company. Reviewed on: 16th August 2017

Great customer service and wait times

5
Found similar policy elsewhere slightly cheaper. Matched and when compared included extras way beat the next best quote. Staff were friendly and responsive, one of the better insurance companies I've had to deal with. Reviewed on: 16th August 2017

Excellent valu for money

5
Searched using compare the market and then visited the site the insurance had everything i was looking for at a very competitive price. Reviewed on: 16th August 2017

Great value policy

5
Great value home insurance policy with very good cover. Easy to navigate the online system. Would recommend. Reviewed on: 16th August 2017

Great company

5
matched a comparison quote more or less, cheaper than last year! Reviewed on: 16th August 2017

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