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Policy Expert : Home insurance reviews

View other Policy Expert products
4.76
Based on 9,136 reviews, last reviewed 11th Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
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1%
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0%
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1%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025
Dave C's avatar
Dave C

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
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Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Review Policy Expert : Home insurance now

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Policy Expert Home insurance reviews (9136)

Excellent customer experience

5
Overall a great experience starting with compare the market through to a really helpful customer service lady who was really helpful and patient. Would definitely recommend. Reviewed on: 10th August 2017
T williama's avatar
T williama

Renewal

4
Sent new renewal through post but price was higher than other companies price was matched to others but why send a high renewal when could have been a lot lower to existing customer Reviewed on: 10th August 2017
Jonathan Bedford's avatar
Jonathan Bedford

Thankyou

5
Quick,easy,and a reasonable price.Thankyou Reviewed on: 10th August 2017
Sue plater's avatar
Sue plater

Customer service

5
Excellent policy, unable to get the price lowered due to the insurance tax going up. Operator was excellent and offered me free emergency for the whole durations!! Reviewed on: 10th August 2017
Will Ho's avatar
Will Ho

Does what it says in the tin

3
Policy expert seems to be a new insurance provider, I've not come across them in previous insurance quotes. Half the price of my previous policy and the cover is the same. Can't go wrong! Reviewed on: 10th August 2017
Hayley Wills's avatar
Hayley Wills

Easy to use site

5
I have used policy expert on more than one occasion. I find there site very user friendly and they always come up with a competitive quote. Would highly recommend Reviewed on: 10th August 2017
Dawn Davies's avatar
Dawn Davies

Good value, helpful service

5
Excellent price, included everything I needed. Very helpful customer service representative. Reviewed on: 10th August 2017
Rich Smith's avatar
Rich Smith

Good value, helpful service

5
Very competitive price and friendly customer service representative. It was the best priced quote that I could find on price comparison websites. Reviewed on: 10th August 2017
Rich Smith's avatar
Rich Smith

Taking the hassle out of insurance renewal

5
Policy Expert offer a competitive, efficient, hassle free service, providing competitive insurance rates with reputable providers. I have not had to make a claim, so have no experience in that area, but when it comes to renewal, Policy Expert are the people for me. Reviewed on: 10th August 2017
Justin Strachan's avatar
Justin Strachan

Quick . Good price.

5
Was very easy to do on line. And it give me everything I needed to know Reviewed on: 10th August 2017
Carol 's avatar
Carol

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