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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.74 (9149 reviews)

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4.74

Based on 9,149 reviews, last reviewed 22nd Aug 2026

1100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great service Have been with Policy Expert for a few years now; always receive excellent customer service and reasonable price review on my home insurance. Reviewed on: 20th August 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9149)

Easy to switch, great value for money

The policy offered by policy expert was really competitive and great value for money compared to my previous policy. Very simple to switch over and get up and running. The only criticism would be to give prior information that monthly premium repayment goes through a different company - I would have liked to have known this in advance. However it was all very easy to sort out and still very good value! Reviewed on: 13th August 2017

Not to be missed Home Insurance.

Quote provided through comparison site ,very hassle free . Policy Expert Home Insurance offered the best policy with total cover at an excellent price . Reviewed on: 13th August 2017

Easy process

Couldnt have been more easier to get home insurance from, also changed my bank details straight away as originally gave wrong account details Reviewed on: 13th August 2017

good value

It was quick and very easy to arrange my cover with Policy Expert and came with a good price .Overall good value. Reviewed on: 13th August 2017

Some bits great!

The renewal paperwork was well explained and had a good outline of the policy. The website was a little less helpful and I found it difficult to find out about the combined building/contents excess. It was probably not the easiest website to navigate? The phone call to customer services was very good and 'David' handled my questions well, and was well able to make the alterations to my policy that I required. I could have got a slightly cheaper policy via a comparison site but those policies did not meet my needs, and overall I felt that the Policy Expert support was good enough to stay with the company. Reviewed on: 13th August 2017

Perfect service

Absolutely brilliant Clear No hidden charges Super Reviewed on: 12th August 2017

Good customer service... Poor rules.

I've been with policy expert for a year now and have always found their customer service very good and generally been happy...however, I have recently found myself in the position where I needed to add an expensive piece of jewellery to my policy - I was shocked to find that it isn't possible and I would have to cancel the policy and start a new one. A lot of Hassle for one item. Added to the fact that the new policy was considerably more expensive than the one I had. So overall, not totally happy with the company . Reviewed on: 12th August 2017

Excellent cover at reasonable cost

Ticket all the boxes .full cover for good price compared to other companies Reviewed on: 12th August 2017

Great and easy customer experience!

For someone who is a first time home owner, finding companies to get insurance/set up bills with has been pretty daunting. I was beyond happy with my first experience with policy expert, they really explained everything for me and made me feel confident in my choices. I've just renewed my home insurance with them for this year also and wouldn't hesitate in recommending them to anyone else. Friendly and patient! Reviewed on: 12th August 2017

Excellent

Great customer service, called back exactly when said they would do no hanging around for a phone call, pleased with service Reviewed on: 12th August 2017

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