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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Good experience will use again in the future

I've had a good experience so far. No complaints. Good customer service. Can't complain. Reviewed on: 2nd August 2024

Not had any issues really.

Not had any issues really. Picked them for being cheapest and they have been completely fine. Reviewed on: 2nd August 2024

Coverced Me

They covered what I needed. Not a lot more to say really. Reviewed on: 2nd August 2024

Policy expert offered the policy at the most reasona...

Policy expert offered the policy at the most reasonable price for the pever of cover provided. Reviewed on: 2nd August 2024

Great experience so far and competitive rates

Great experience so far and competitive rates Reviewed on: 2nd August 2024

Never had a problem with them.

Never had a problem with them. Great service at an excellent price. Reviewed on: 2nd August 2024

Very good help when had a water leak.

Very good help when had a water leak. Sorted within 2 days Reviewed on: 2nd August 2024

The Best

The customer service and cost of my policy is the best compared to anyone else I have previously used. Reviewed on: 2nd August 2024

Good provider

Never been claiming but good price Reviewed on: 2nd August 2024

Helped me avoid a price hike

My previous insurer decided to hike up the prices, so I shopped around and Policy Expert gave me a much better price. Can't comment on how they deal with claims as I haven't had one, but I found it much easier to provide initial details than many insurers make it. Seems to have been well thought out for the customer's benefit. Reviewed on: 2nd August 2024

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